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Returns & Customer Service Associate - 20 - 34 hrs / wk image - Rise Careers
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Returns & Customer Service Associate - 20 - 34 hrs / wk

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

  • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
  • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Builds emotional connections through meaningful and empathetic interactions with customers.
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
  • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

QUALIFICATIONS

  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent

Apply now!

JOB TYPE – Permanent, Part Time BENEFITS ELIGIBLE? Yes HOURS – 20 - 34 hrs / wk $18.72 - $26.71 / hr Whether you’re part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more. *eligible starting at only 20 hrs/wk

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CEO of IKEA
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Javier Quiñones
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To create a better everyday life for the many people. Our business idea is to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them”. We work hard to...

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DATE POSTED
June 9, 2023

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