Revenue Operations Analyst

Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain. Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over +1400 other established businesses across the world.

The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than three years ago, Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone.

This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.

We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies.

Sword Health is looking for someone with a background in Revenue Cycle Management (RCM) and an understanding of the mechanics and complexity of healthcare reimbursement. We are seeking an individual who enjoys working cross functionally and is passionate about

digging into Product, Commercial and Operational processes. This individual will be instrumental in initiatives related to reimbursement and improving existing RCM processes that support our exponential growth.

The ideal candidate is comfortable manipulating data and is motivated to learn about having an impact on digital health RCM. In summary, we are looking for an individual who is a self-starter, passionate about the

Revenue Cycle, someone who can see the ‘big picture’ but is also willing to roll up their sleeves and get their hands ‘dirty’. The ideal candidate will have experience in Revenue Cycle and/or Healthcare Consulting.

Responsibilities:

including working with both internal and external stakeholders.

developing documentation for how to achieve these

collections, managing denials and troubleshooting rejections

organization owning the homegrown billing tool

billing practices with the ultimate goal of accelerating cash collections

applications and monthly close activities

and invoice billing processes. Including but not limited to collaborating with engineers to

test new billing tool features

up new payment structures as Sword Health expands product offerings

denial rate, write-off percentage, charge lag and time to cash)

with clients, payers, health plans; representing Sword as the reimbursement SME

bill our new clients, and escalate any reimbursement issues as needed

benchmarks related to digital health reimbursement

Requirements:

consulting or analytics role

contractual adjustments, third-party reimbursements, and cash collections