Job details

Revenue Operations Manager

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Revenue Operations Manager, Analytics

The Revenue Operations Manager is a member of the broader Revenue Intelligence team and will act as a business partner to sales leaders throughout the organization. This role functions as the key operational point of contact in region.

Key Responsibilities, (including but not limited to):

Business Analytics:

Track and analyze key metrics – forecast, bookings, conversion, forecast accuracy, pipeline velocity and capacity.

Participate in weekly sales forecast calls and adhoc reporting for sales management.
Act as single point of escalation for regional sales teams to manage forecasts, process issues, reporting queries, booking issues, global support requests, etc.
Manage regional reporting requirements including but not limited to;

Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible.
Work with leaders to ensure regional reporting requirements are captured and included in global reporting initiatives.

Support Sr Director of Revenue Intelligence in collating reports, building models, analyzing data, and preparing presentations for senior leadership.
Provide insights into effectiveness of specific programs and opportunities and report progress against budget and forecast.

Revenue Operations Excellence:

Primary business partner for Regional VP of Sales Operations and Sr. Director of Revenue Intelligence.
Work with leaders to drive Globally Consistent (Minimum) Cadence schedule and drive Salesforce hygiene and implementing sales processes.

Support Revenue Operations Specialists, when necessary, with field process issues, forecasting challenges, Salesforce issues, booking discrepancies, etc.
During close periods closely monitor “to go” deals for the region and ensure deals progress through booking process and work with the field / operations to resolve any issues, ensuring the unit leaders are kept abreast of any issues as they arise.
Proactively analyses KPIs such as win-loss, conversions, pipeline generation, source yield, partner-led bookings, cloud-mix, new campaigns and adhoc analysis.
Build Excel models and collate data from multiple sources to track key metrics and pipeline visibility to initiatives.

Measures for Success:

Will work on complex issues where analysis of situations and / or data requires an in-depth evaluation of a variety of factors.
Ability to deliver data and insights in a clear and concise manner to senior management.
A willingness to learn new software and tools to enable better decision making by sales business partners.
Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly.

Demonstrates ability to take on projects independently and take feedback from key stakeholders.

Minimum Requirements:

Bachelor’s degree Business, Statistics, Computer Engineering, or a related field is desirable
Proven experience with the development and implementation of systems/tool utilised for Salesforce, variable compensation, revenue reporting, forecasting etc.

Understanding of sales processes and pipeline management.
Advanced level in Excel leveraging PowerBI, advanced formulas, and modelling experience.
Proficient PowerPoint skills with experience preparing board level presentation materials.
Strong skills and experience building Salesforce dashboards, experience building in Tableau and Tableau CRM within Salesforce a positive.
Minimum 5+ years professional experience in sales or revenue operations and systems administration with Salesforce.

Determines methods and procedures to solve complex problems, drawing from prior experience.
Generally responsible for managing major/complex projects at this level, involving delegation of work and review of work products across teams.
Strong team player with ability to work cross culturally within and across business units. Responsible for providing guidance, coaching, and training to other employees within job area.

Benefits

Market competitive salary with an anticipated base compensation range of $83,850.00– $174,150.00
Medical, Dental, and Vision Insurance
Paid Parental Leave
Telehealth coverage
Flexible work schedules and work from home opportunities

Development and career growth opportunities
Open Time Off
401(k) matching program
Adoption Assistance
Infertility treatments

See more Genesys benefits information at

https://mygenesysbenefits.com/

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$83,850.00 - $174,150.00

Benefits:

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

More details about our company benefits can be found at the following link:

https://mygenesysbenefits.com

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the

Reasonable Accommodations Form

for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys Glassdoor Company Review

4.0

Genesys DE&I Review

No rating

CEO of Genesys

Tony Bates

Approve of CEO

By Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on...

22 jobs

MATCH

Calculating your matching score...

FUNDING

Private

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Menlo Park, CA

DATE POSTED