Strategic Account Manager-Virginia Beach

A Strategic Account Manager at Rewards Network in Virginia Beach is primarily responsible for ensuring client satisfaction, retention, and contract renewals. This includes conducting regular business review meetings with local restaurant owners, identifying upsell opportunities, and providing insights on utilizing our products effectively to increase their revenue. The role also involves collaborating closely with Account Executives and engaging with new clients during the onboarding process.

To excel in the Strategic Account Manager role at Rewards Network, candidates should strongly prefer a bachelor's degree, although a high school diploma with extensive related experience is also acceptable. Previous experience in account management or customer service is essential, alongside strong communication and analytical skills. Technical proficiency with CRM systems like Salesforce is preferred, as working with data is a significant component of the job.

Rewards Network provides extensive support to its Strategic Account Managers through in-depth training during onboarding, fostering confidence as they interact with clients. The company also prioritizes a collaborative work environment where teamwork and shared success are encouraged. Additional benefits such as competitive pay, bonuses, flexible work arrangements, and continuous learning opportunities ensure that each manager has the resources needed to thrive.

Candidates for the Strategic Account Manager position at Rewards Network should be prepared for substantial fieldwork. It’s expected that you'll meet with at least 12 restaurant clients weekly for business review meetings. This hands-on interaction is crucial for building meaningful relationships, understanding client needs, and providing tailored support for their growth using RN's solutions.

The culture at Rewards Network is characterized by passion, diversity, and collaboration. As a Strategic Account Manager, you'll be part of a team that values problem-solving and ownership, not only in personal growth but also in the company’s mission to uplift local restaurants. This supportive and vibrant environment aims to foster your success and the success of our clients.

When answering this question, detail your previous roles, highlighting your achievements in client retention, upselling, and relationship building. Provide specific examples of how you have added value to your clients and your methods for addressing their needs.

Share your approach to client management, emphasizing any tools or systems you use, such as CRM software. Discuss how you identify at-risk accounts, prioritize visits or meetings, and ensure timely follow-ups to maintain strong relationships.

Discuss proactive strategies you have employed, such as regular check-ins, personalized communication, and implementing feedback from clients. Emphasize the importance of understanding client needs and providing tailored solutions to keep them engaged.

Provide a detailed account of the situation, focusing on your understanding of the client’s business, the reasoning behind your recommendation, and the positive outcome that resulted from the upsell. Highlight any negotiation skills or client education involved in the process.

Explain your proficiency with data analysis, mentioning any tools you have used. Provide an example of how you used analytics to guide discussions with clients or identify business opportunities for them.

Reflect on a real scenario where a client faced challenges, detailing your approach for understanding the problem, communicating effectively, and finding a solution that satisfied both parties. Focus on the skills you used during the process.

Discuss the methods you use to maintain clear communication, such as regular updates, feedback loops, and utilizing technology for effective outreach. Emphasize your interpersonal skills and adaptability to different communication styles.

Demonstrate your knowledge of Rewards Network’s mission and services. Discuss how the company supports restaurants through their innovative financial solutions and marketing services, and how you can contribute to promoting these products effectively.

Share your motivations for applying, connecting your passion for sales and client success with what you've learned about Rewards Network's values and impact in the restaurant industry. Talk about how you see yourself contributing to their goals.

Discuss your adaptability and readiness for change, providing examples of how you’ve navigated rapid shifts in your previous roles. Highlight the importance of staying organized and flexible to achieve client satisfaction amidst evolving demands.