Job details

Support Center Analyst

As a Support Center Analyst at Rewards Network, you will provide technical support and troubleshooting for computer hardware, software, and peripherals. The company offers a comprehensive benefits package and a hybrid working environment.

Skills

Technical support experience
Knowledge of MS Windows, Apple hardware and software
Troubleshooting skills
Customer-centric communication

Responsibilities

Identify and resolve technical and procedural issues
Provide desktop and laptop support
Maintain database of computer hardware and software assets
Assist in new hire processing and equipment configuration
Document support activities and provide status updates to customers

Education

Associates degree in Information Technology or equivalent experience

Benefits

Competitive Paid Time Off and company holidays
401(k) plan with company match
Medical, dental, vision plans
Flexible Spending Accounts
Employee assistance program
Hybrid working environment

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Rewards Network Glassdoor Company Review

4.1

Rewards Network DE&I Review

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CEO of Rewards Network

Edmond Eger III

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By Rewards Network

For more than 35 years Rewards Network has helped local restaurants grow their business. We employ more than 300 people dedicated to this cause, working in our Chicago headquarters and in the field. Why do we do this? We believe that when local r...

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FUNDING

Private

DEPARTMENTS

Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Advertising & Public Relations

TEAM SIZE