IT Support Specialist

Who We Are 

Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world.  

Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization.   

Who You Are 

Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you’re on, the work you do here makes a positive impact across the globe. 

Rhombus is looking for an IT Support Specialist to take care of all our IT needs. The ideal candidate will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues. This role coordinates with a lot of different departments including Sales, Engineering and more.  

• Installing new software and hardware components
• Regularly evaluating our IT systems to ensure they meet the necessary demands
• Assisting with network administration tasks
• Ensuring data storage is safe and secure
• Resolving all issues coworkers have with their IT systems and software
• Educating coworkers about network security and best practices for computer usage
• Supporting the day-to-day operations of our computer network
• Utilize Office administration tools to ensure healthy mail flow, working spam filters, user administration, among others
• Work with employees to resolve daily issues in person and remotely (not high end but shows they’ll need to be able to do remote solving as well)

• AA degree, and 2 years of relevant experience 
• Certification is a plus: IAT I, A+CE, Net+CE, CompTIA A+, CompTIA Network+, CCNA/P, Microsoft certified
• Strong analytical, diagnostic, and problem-solving skills
• Good communication ability, both written and verbal
• Personable, professional demeanor
• User administration experience with either Office or Google Suite
• Experience using Windows and Mac machines
• Firewall experience a plus
• Networking experience or certifications are a plus
• Someone okay with heights and ladder use along with power tools.

This is an onsite position based in Sacramento, CA.

Candidates must be able to commute to the office 5 times a week. 

Compensation 

Base Salary: $60,000-$70,000

Additional forms of compensation, depending on the role, include sales incentives, discretionary bonuses, and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process.  

Benefits 

Competitive Salary & Equity Options  

Flexible Schedule & Paid-Time Off  

Excellent Healthcare Coverage 

Generous Family Leave Policy 

WFH & Workspace Supplies 

Career Growth & Professional Development 

Dog-Friendly Office & Pet Insurance

What We Value 

Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists. 

One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best.  

Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact. 

Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right. 

Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization. 

Build a Safer Future with Us!