Full Stack Engineer (AI SaaS)

✨ Quick Highlights

• Role: As our Full Stack Developer, you'll build a high-performance, scalable product by rapidly shipping new features and optimizing performance across our entire technology stack.
• Product: We're transforming customer support with AI employees — enabling businesses to manage customer service with just one person instead of 100+.
• Reports to: Head of Engineering
• Stage: Team of 20 people. Multi-million ARR business with 100% year-over-year growth. Backed by Sequoia Capital and already profitable.
• Compensation:
• INR 20-40L per annum
• Equity: 0-1% with additional milestone-based grants
• Why now: We're at an inflection point — with proven product-market fit, strong growth, and an ambitious, exciting roadmap. We're seeking someone who loves building products and is passionate about shipping features users love.

About the Role

As a Full Stack Developer at Richpanel, you'll play a critical role in building and optimizing applications that power customer support for thousands of brands. You'll balance speed, quality, and efficiency to ensure an exceptional user experience while taking features from concept to production.

You Will Be a Great Fit If You ...

• Have 3+ years of full-stack development experience: Proven expertise with Vue.js (or similar frameworks like React.js) on the frontend, coupled with proficiency in Node.js and TypeScript for backend development.
• Solve problems, not just write code – You analyze complex issues, break them down, and find the best solution.
• Own your work end-to-end – You take full responsibility, break tasks into actionable steps, and collaborate as needed to deliver results.
• Are a fast learner – You quickly adapt to new technologies, frameworks, and tools to deliver results efficiently.
• Thrive in ambiguity – You stay calm under pressure, apply critical thinking, and navigate complex challenges to find smart solutions.
• Move fast, but smartly – You ship features at top speed while keeping performance and quality intact. You understand when to cut scope, simplify designs, or focus on quick wins.
• Obsess over customers – You think beyond the code and care about the user experience. Your work makes the product better.
• Are always learning and adapting – You stay ahead by constantly improving, upskilling, and pushing boundaries.
• Have a strong CS foundation – You have a Bachelor’s or Master’s in Computer Science from a top-tier college (IITs, IIITs, BITS, NITs, or equivalent) or equivalent hands-on experience building complex systems.

Key Responsibilities

• Ship features fast, but smartly – Develop, test, and deploy 1-2 major features/improvements per month, ensuring quality and performance.
• Fix issues quickly – Identify, debug, and resolve bugs and performance bottlenecks across the stack before they impact users.
• Write clean, modular code – Ensure code is readable, maintainable, and scalable, making future development easier.
• Maintain high code quality – Write and enforce unit and integration tests (~90%+ coverage) to catch issues early and prevent regressions.
• Manage data efficiently – Design and optimize MongoDB and SQL schemas, ensuring data flows efficiently and queries run fast.
• Take ownership – Break down tasks into realistic deliverables, prioritize effectively, and take features from idea to production without constant supervision.
• Embrace AI tools like Cursor – Leverage AI-assisted coding, automation tools, and efficient workflows to ship faster without sacrificing quality.
• Think beyond code – Build with the user in mind, ensuring every feature and fix improves the customer experience.

What Success Looks Like

• Ship 1-2 high-quality features monthly with 90%+ test coverage.
• Take ownership from concept to production without supervision.
• Balance rapid delivery with maintainable, scalable code.
• Solve complex problems efficiently, addressing root causes rather than symptoms.
• Improve key metrics that directly impact the user experience.

Who Won’t Be a Good Fit?

• Those who just follow instructions without thinking critically.
• People who shy away from tough challenges or need constant supervision.
• Engineers who resist AI, automation, and efficiency improvements.
• Anyone who doesn’t take ownership — if you don’t drive things forward, this isn’t the place for you.

Why Join Our Engineering Team 🚀

• Impactful Work: Be part of a small but powerful engineering team with immense ownership.
• Cutting-Edge Tech: Work with the latest Vue.js ecosystem, build reusable components with Storybook, and contribute to improving performance at scale.
• AI-Driven Efficiency: Use powerful tools like Cursor, Copilot, and AI automation to enhance your productivity and ship faster.
• Fast Growth: Richpanel is rapidly scaling, and your contributions will directly impact thousands of businesses.
• Strong Engineering Culture: You'll collaborate with experienced engineers who value craftsmanship, code quality, and learning.

Why work at Richpanel 🚀

• Opportunity for Impact: If you want to make a significant impact at a high-stakes startup and have a front-row seat to rapid growth, this is the place for you.
• Autonomy: You are your own boss and will be given a ton of autonomy and freedom to execute.
• Fun & motivated co-workers: One of the best things about working at Richpanel is the team. We hire driven, down-to-earth, and kind people. You'll make some of your best friends here, and they'll encourage you to be your best self.
• Wealth creation: We are already generating a few millions in ARR, are profitable, and have turned down a Series A offer. Our mission is to create opportunities for our team members to build long-term wealth by awarding them ESOPs at fair valuations with significant upside potential.
• Don’t take our word for how awesome we are. You should check:
• Working at Richpanel
• How he hit $2m ARR in 24 months for e-commerce support SaaaS, Raised at $20m valuation
• The Evolution of Customer Support CRMs | Amit RG | CEO @Richpanel
• Richpanel Office (Koramangala, Bangalore)

Our Core Values

We look for and nurture these values in every team member:

• Customer obsession: Always do what's right for the customer.
• Curiosity: We value individuals who are passionate about their field and eager to learn and grow.
• Drive: We value people who are self-motivated and push through challenges to achieve results.
• Ethics: We value people who consistently do the right thing, even when it's difficult.

Perks and Benefits

• 0.2% to 1% equity grant (4-year vest, 1-year cliff)
• Comprehensive health insurance
• 21 paid days off annually
• Learning & development allowance.

Interview Process

We aim to complete the interview process within two weeks:

1. Initial screening call with Engineering Lead.
2. Technical coding assessment (Live coding or take-home challenge).
3. System design interview focusing on architecture and performance.
4. Final round with CEO and key stakeholders.

Ready to build the future of customer support with us? Apply now.