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Service Writer - Powersports

At RumbleOn, the country’s leading retailer of powersports, our success depends on serving our customers with the best team members in the industry! If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn!

RideNow Powersports Jacksonville on Blanding Boulevard, a subsidiary of RumbleOn, is seeking outgoing, friendly individuals to join our Service Team! If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you!

Responsibilities

  • Schedule appointments for repair, maintenance, recall work
  • Greet customers, inspect their powersports vehicles, and answer questions
  • Document problems with Motorcycles, ATVs, Side-by-Sides, and Personal Watercraft and clearly describe them on the Repair Order
  • Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
  • Advise customers on necessary/suggested services and cost
  • Offer additional services and products, including special promotions
  • Review Repair Orders in progress to ensure quality and timeliness
  • Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
  • Communicate any changes in timeline, repairs, or cost to the customer
  • Upon completion of work, review the work order with the customer
  • Maintain current technical qualifications by completing all training programs assigned by the Service Manager
  • Other duties as assigned
  • 1+ years of Powersports or Automotive Dealership service experience
  • 1+ years Commission Based customer-facing sales experience (preferred)
  • Excellent customer service, verbal and written communication skills
  • A positive attitude, good work ethic, and professional appearance
  • Pleasant, energetic, conscientious, and dependable personality
  • Ability to multi-task in a fast-paced environment
  • Valid driver's license and a good driving record
  • Motorcycle Endorsement preferred
  • Must pass a pre-employment background check, MVR, and drug screen

What RumbleOn/RideNow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

  • Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
  • Life and disability insurance
  • Generous Vacation/PTO Plan
  • Employee discounts on purchases
  • Dedicated leadership team who supports and cares for employees
  • The opportunity for growth and a solid long term career...we promote from within!!
  • Generous training pay and 100% performance based pay plan allowing you to maximize your earnings!
  • And more…

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·

IND05

RideNow Powersports Glassdoor Company Review
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RideNow Powersports DE&I Review
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CEO of RideNow Powersports
RideNow Powersports CEO photo
Marshall Chesrown
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Our mission: To provide service of superior quality, value and convenience so that we achieve complete customer satisfaction; to sell products that allow our customers to have more fun in their lives; to remain competitive and profitable for conti...

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Full-time, on-site
DATE POSTED
October 24, 2024

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