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Director, Corporate Information Technology

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK

The Director of Corporate Information Technology will lead the strategic and operational direction for IT Engineering, Client Hardware Support, IT Support, and AV services. This role will be responsible for a high-performing team to ensure the company's IT infrastructure and services run smoothly and meet the evolving needs of the business. The Director will closely collaborate with both internal colleagues and external vendors to stimulate innovation, improve efficiency, and deliver outstanding service in all IT areas.

WHAT YOU'LL DO

  • Be responsible for IT Engineering, ensuring the design, implementation, and maintenance of critical infrastructure aligns with business objectives and industry standards.
  • Lead the IT Support, Client Hardware Support, and AV teams, ensuring high-quality support and service across all levels of the organization.
  • Develop and implement IT policies, procedures, and standard methodologies, driving continuous improvement and encouraging a customer-focused IT culture.

WHAT YOU'LL BRING

  • Extensive experience in leading IT teams across engineering, support, and AV functions, with a strong emphasis on operational excellence.
  • Deep technical knowledge in IT infrastructure, hardware, and AV systems, as well as experience managing large-scale IT support operations.
  • Excellent leadership, communication, and collaboration skills, with the ability to influence collaborators at all levels and drive projects involving multiple functions.
For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. 
CA Annual Base Salary Range
$200,000$225,000 USD

WHO WE ARE:

Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
  • Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees. 


Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
 

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Average salary estimate

$212500 / YEARLY (est.)
min
max
$200000K
$225000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Corporate Information Technology, Ripple

At Ripple, we’re on a mission to revolutionize the way value moves across the globe, and we want you to be a part of our journey as the Director of Corporate Information Technology. Located in the vibrant city of San Francisco, CA, this role is key to ensuring that our IT infrastructure is robust, innovative, and perfectly aligned with our business objectives. You'll have the privilege of leading a talented team responsible for IT Engineering, Client Hardware Support, IT Support, and AV services. This isn't just about managing processes; it's about fostering a culture of excellence and customer-focus within the IT department. Collaborating closely with both internal colleagues and external vendors, you’ll drive initiatives that enhance efficiency and elevate service standards across all IT areas. In this position, you’ll be deeply involved in designing and implementing critical IT systems while also nurturing a supportive environment where employees feel valued and empowered. If you're passionate about technology and leadership in a fast-paced setting, your success at Ripple will not only advance your career but also contribute to a fairer global financial landscape. We’re excited to see how your skills can help shape the future with Ripple!

Frequently Asked Questions (FAQs) for Director, Corporate Information Technology Role at Ripple
What are the key responsibilities of the Director, Corporate Information Technology at Ripple?

The Director of Corporate Information Technology at Ripple oversees strategic IT operations, including IT Engineering, Client Hardware Support, IT Support, and AV services. This role includes leading high-performance teams to ensure a smooth IT infrastructure while enhancing operational efficiencies and innovative solutions.

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What qualifications are required for the Director, Corporate Information Technology position at Ripple?

To qualify for the Director, Corporate Information Technology role at Ripple, candidates should have extensive experience leading IT teams with a strong emphasis on operational excellence. A deep technical understanding of IT infrastructure, hardware, and AV systems is essential, along with excellent leadership and communication skills.

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How does the Director, Corporate Information Technology at Ripple contribute to company culture?

The Director, Corporate Information Technology at Ripple plays a significant role in cultivating a customer-focused IT culture, by developing and implementing IT policies that prioritize continuous improvement, team collaboration, and employee empowerment across the organization.

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What is the salary range for the Director, Corporate Information Technology position at Ripple in San Francisco?

The annual salary range for the Director, Corporate Information Technology role at Ripple in San Francisco, CA, is between $200,000 and $225,000. Salaries may vary depending on individual experience and qualifications, excluding additional compensation such as bonuses.

Join Rise to see the full answer
What opportunities for professional development exist for the Director, Corporate Information Technology at Ripple?

Ripple is committed to professional growth for its employees, including the Director of Corporate Information Technology. The company offers a dedicated professional development budget, encourages involvement in cutting-edge technology, and fosters an environment for continuous learning.

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Common Interview Questions for Director, Corporate Information Technology
What strategies would you use to enhance IT infrastructure at Ripple?

When answering, focus on your experience with industry best practices. Mention your ideas for aligning IT objectives with business goals, implementing innovative technologies, or leading cross-functional teams for seamless integration.

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Can you describe your experience with managing IT teams?

Share specific leadership experiences showing how you foster collaboration, build high-performing teams, and ensure effective communication. Highlight any methods used to motivate your team and drive results.

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How do you approach problem-solving in IT support roles?

Discuss your analytical skills, experience with troubleshooting, and how you prioritize issues. Providing a structured approach to problem-solving can demonstrate your capacity for effective decision-making in high-pressure situations.

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What metrics do you consider important for measuring IT service performance?

Outline key performance indicators such as response time, user satisfaction ratings, and resolution rate. Articulate how tracking these metrics can lead to continuous improvement in IT services.

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How do you stay updated with the latest IT trends and technologies?

Mention relevant resources such as industry publications, webinars, or networking groups that you engage with. Express your commitment to continuing education and how this benefits your work at Ripple.

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How would you manage vendor relationships effectively?

Discuss your approach to collaborating with vendors by emphasizing communication, setting clear expectations, and evaluating vendor performance on a regular basis to ensure alignment with company goals.

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What policies have you implemented to improve IT support quality?

Share examples of policies that encourage customer feedback, continuous training, or a focus on proactive support. Stress the importance of a customer-centric approach in IT operations.

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How do you handle conflict within your IT team?

Illustrate your conflict resolution skills by providing examples of past experiences where you facilitated discussions to address issues and build consensus among team members.

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Describe an instance where you drove a significant change in IT operations.

Provide a specific example of a project or initiative where you led change management. Discuss challenges faced, your strategies for overcoming them, and the positive outcomes achieved for the organization.

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What experience do you have with AV system management?

Discuss any projects or roles where you were responsible for AV systems. Highlight your familiarity with various AV technologies and how you ensured seamless integration into corporate environments.

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Build breakthrough crypto solutions for a world without economic borders.

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Full-time, hybrid
DATE POSTED
February 27, 2025

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