Creative Services Manager (Hybrid)

Do you have a strong passion for visual design, and for bringing clients' visions to life? Are you experienced in leading diverse teams of individuals?

Ripple Effect is seeking a Creative Services Manager to lead our creative design team in delivering outstanding visual communications. In this role, you will be responsible for creative direction for new brand concepts, campaigns, marketing pieces, videos and animation.

We are looking for a dynamic leader who can inspire creativity, drive best practices in UX/UI design and provide workload management. You will collaborate closely with different departments to create compelling visuals and multimedia content that effectively convey our messaging and values.

General Information

• Job Code: PRO-CM-04M
• Location: Ripple Effect Headquarters – Rockville, MD
• Employee Type: Exempt, Full-Time Regular
  (Ask our recruiters about flexible work arrangements)
• Telework: Partial
• Manager: Yes
• Number of Openings: 1
• Salary Range: $83,539 to $96,069 per year (how we pay and promote)

Responsibilities

• Coordinates internal and external resources including freelancers, part-time designers, and vendors (e.g., voice talent, photographers, printers).
• Develops creative briefs and digital asset libraries to support design team activities.
• Develops and implements design standards based on UX/UI best practices and facilitates the creative design process.
• Oversees the creative development process to ensure products are high-quality (creatively designed and brand adherence), error free and client ready.
• Manages creative design team members providing mentoring, oversight and managing performance.
• Develops and monitors production schedules and manages changes in project scope, schedule and costs to deliver on-time, within scope and on-budget.
• Provides advice on creative approaches to accomplish project objectives.
• Contributes to proposal writing and technical solutioning and budgeting for design and creative projects.
• Develops and implements processes and procedures to enhance effectiveness and efficiency of team's operations.
• Performs other job-related duties as assigned.

Minimum Education and Experience

• Bachelor's degree in Graphic Design, Multimedia Arts, or related field.
• 6+ years of relevant design experience

Basic Requirements

• Experience overseeing the creative design process, developing creative briefs and managing production schedules for high-quality and on-time delivery.
• Demonstrated knowledge of UX/UI or other industry design standards.
• Experience with graphic design for the federal government, non-profit or similar clients.
• Project and people management skills in budgeting, resourcing, planning, tasking and schedule management.
• Advanced ability to navigate program’s web-based system such as SharePoint, Teams or other project management tools.
• Ability to develop strong relationships with clients, staff, and external vendors.

• Strong portfolio examples showcasing creative design and storytelling through visuals across diverse platforms (e.g. video, web, print).

To be successful at Ripple Effect, you must be able to pay attention to details, clearly communicate, work independently, and have an eagerness to learn. Learn more about what makes Ripple so great check out our capabilities.

Skills That Set You Apart

• Mastery of graphic design platforms, including Adobe Creative Suite.
• Supervisory experience.
• Additional years of project management experience.
• Understanding of 508 compliance and web content accessibility guidelines (WCAG).
• Government Contracting (GovCon) experience.
• Experience with science and health projects.

About Ripple Effect

Ripple Effect is an award-winning women-owned small business providing professional consulting and exceptional talent for federal, private, and non-profit clients. We deliver multi-disciplinary solutions across Communications & Outreach, Research & Evaluation, Program Management & Policy, Digital Transformation, and Technical & Scientific Support solutions with a focus on science, research, and healthcare domains. 

Hiring Process | Life at Ripple | DEIA 

Ripple Effect rewards our employees for their contributions to our mission in many ways, from competitive pay and exceptional benefits to a range of work/life programs based on your employment classification and personalized preferences. 

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Ripple Effect is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, political affiliation, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation during the hiring process, please let us know by contacting our HR department at HR@rippleeffect.com or your recruiter. Eligibility for employment will be verified using E-verify.