Live Chat Manager - Remote Work

Job Description:Ripple is seeking a talented Live Chat Manager to join our team on a full-time basis. This position is remote, allowing you to work from the comfort of your own home while still contributing to our dynamic team based in Chicago, Illinois, US. We are looking for a candidate with a mid-to-senior level of experience, with at least 8 years in a similar role.Responsibilities:- Manage and oversee the live chat team, ensuring that all customer inquiries are handled promptly and efficiently- Develop and implement strategies to improve customer satisfaction and retention through live chat interactions- Monitor chat conversations to ensure quality and consistency in responses- Train and mentor live chat agents to provide exceptional customer service- Analyze chat data and metrics to identify trends and areas for improvement- Collaborate with other departments to ensure a seamless customer experience across all channels- Stay up-to-date on industry trends and best practices in live chat managementRequirements:- Proven experience in a live chat management role, with a minimum of 8 years of experience- Excellent communication skills, both written and verbal- Strong leadership abilities with a focus on adaptability and dedication- Creative problem-solving skills and a cooperative attitude- Ability to work independently and as part of a team- Proficiency in chat software and customer service platforms- Bachelor's degree in a related field preferredBenefits:- Paid overtime for any additional hours worked- Paid sick leave for when you need to take time off for health reasons- Life insurance coverage for peace of mindWorking Environment:At Ripple, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We believe in fostering a collaborative and supportive work environment where every team member is valued and encouraged to reach their full potential.Deadline to Apply:Please submit your application by September 7, 2024.Equal Opportunity Statement:Ripple is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Live Chat Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.