Customer Care Manager - Remote Work

As a Customer Care Manager at Ripple, you will be responsible for overseeing all aspects of customer care and support, ensuring that our clients receive the highest level of service and satisfaction. This is a remote work position based in Austin, Texas, US.Responsibilities:- Manage a team of customer care representatives, providing guidance and support in resolving customer inquiries and issues- Develop and implement strategies to improve customer satisfaction and retention- Monitor and analyze customer feedback and metrics to identify areas for improvement- Collaborate with other departments to ensure a seamless customer experience- Ensure compliance with company policies and procedures- Handle escalated customer issues and complaints in a professional and timely mannerRequirements:- 7+ years of experience in customer care or a related field- Energetic and independent personality traits- Strong adaptability and analysis skills- Excellent communication and interpersonal skills- Proven track record of successfully managing customer care teams- Bachelor's degree in a related field preferredBenefits:- Competitive salary- Paid sick leave- Life insurance- Free accommodation for remote work employeesWorking environment:At Ripple, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to creating innovative solutions that drive success for our clients and the industry as a whole.Deadline to apply: 2024-08-21Equal opportunity statement:Ripple is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Customer Care Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.