Job details

Renewals Specialist

Rithum is a leading commerce network looking for a Renewals Specialist to drive account renewals and enhance customer experiences. The ideal candidate will be well-versed in SaaS and account management.

Skills

Experience in renewals or account management
Strong negotiation skills
Proficiency in Salesforce or CRM systems
Excellent communication and organizational skills

Responsibilities

Manage customer renewal processes in collaboration with Customer Success Manager and Account Executive
Retain subscription revenue by negotiating multiyear contracts
Migrate customers to new plans and pricing structures
Identify potential renewal issues and maintain a high on-time renewal rate
Update renewal forecasts and report to management
Create client proposals and contracts for renewals