Job details
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Senior Customer Success Manager - Ecommerce
Rithum™ is a leading commerce network focused on enhancing e-commerce operations for brands and retailers. They are seeking a Senior Customer Success Manager with e-commerce expertise to strengthen relationships and drive customer success.
Skills
- E-commerce expertise
- Technical acumen
- Analytical skills
- Communication skills
- Project management
- Salesforce proficiency
Responsibilities
- Engage with customers to review performance and opportunities.
- Understand customer goals and connect them to Rithum’s solutions.
- Maintain deep knowledge of Rithum products for optimal usage.
- Conduct regular account reviews and updates.
- Coordinate business reviews with Account Strategy Manager.
- Manage long-term growth plans with customer objectives.
- Identify churn causes and monitor customer success plans.
Education
- Bachelor's degree in business, marketing, or related field
- MBA preferred
Benefits
- Medical, dental, and vision benefits
- 401(k) match
- Generous PTO package
- Paid caregiver leave
- Legal assistance and pet insurance
- Tuition assistance
- Remote work stipend
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$90,000/yr - $120,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 28, 2024
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