Job details

Product Designer, Customer Care

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team

The Customer Care team is responsible for our most important touchpoints with our customers. We need an enthusiastic and innovative product designer to help continuously define, craft and deliver an outstanding customer support solution for Robinhood customers and our agents who help them. The ideal candidate has experience designing care experiences, believes in Robinhood’s mission, and knows how to define and deliver holistic user outcomes while navigating complexity.

As a Product Designer, your ownership will be paramount in building upon the great design experiences Robinhood is known for. You'll have the opportunity to craft creative, friendly experiences that support our customers.

This is an outstanding opportunity to join a growing team that does award winning work. The ideal candidate will be able to map out a diverse set of creative solutions and work with leadership to help craft Robinhood’s products.

What you’ll do

Leading design projects across the entire product lifecycle and multiple product launches
Partnering closely with engineering, product, and care teams to find elegant but practical solutions to design challenges
Listening to users, both customers and agents, to develop the right product strategy and solutions that delight our customers and make our agents jobs easier
Rapidly producing multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes
Proactively define and clarify outcomes, build a plan of action, and deliver the results (especially when outcomes are unclear).
Navigate the complexities and constraints of data, legal, and tech dependencies to deliver top notch user experiences without compromising user outcomes..

What you bring

Excellent portfolio that demonstrates love and care for their craft
You bring steadfast curiosity and an ability to grasp sophisticated subject matter.
You are able to identify action items and move projects forward when facing ambiguity
You enjoy collaborating with your design team and cross-functional partners without ego

What we offer

Market competitive and pay equity-focused compensation structure
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more!
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more!
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$187,000—$220,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$165,000—$194,000 USD

Zone 3 (Lake Mary, FL)

$146,000—$172,000 USD

Click here to learn more about Robinhood’s Benefits.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to your country.

By Robinhood

Robinhood is a leading financial services company headquartered in Menlo Park, California. The company was founded in 2013 and currently has 23.9 million funded customers, 13.7 million monthly active users, and $130 billion in assets under custody.

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