Job details

Account Director, Customer Success

Rockbot is seeking an experienced Account Director in Customer Success to manage key enterprise accounts, drive product utilization and expansion, and oversee a team of customer success managers.

Skills

Client partnership management
Product adoption and quota attainment
Data analysis for performance insights
Client relationship building
Team leadership and management

Responsibilities

Manage key enterprise accounts at executive and operational levels
Drive product utilization and expansion through onboarding, training, and support
Serve as primary point of escalation for customer satisfaction, retention, and growth
Analyze product performance data to develop new strategies and pitch clients on opportunities
Oversee a team of customer success managers and ensure individual growth and goal attainment
Chart, support, and measure account expansion and performance

Benefits

Competitive salary range with equity
Comprehensive benefits package
Opportunity to work in a fast-growing and innovative environment

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CEO of Rockbot

Garrett Dodge

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By Rockbot

Rockbot helps businesses, brands, and places succeed by empowering them to deliver better customer experiences and build stronger connections through media in their real-world spaces.

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Internet & Web Services

TEAM SIZE