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Account Director, Customer Success

Rockbot is seeking an experienced Account Director in Customer Success to manage key enterprise accounts, drive product utilization and expansion, and oversee a team of customer success managers.

Skills

  • Client partnership management
  • Product adoption and quota attainment
  • Data analysis for performance insights
  • Client relationship building
  • Team leadership and management

Responsibilities

  • Manage key enterprise accounts at executive and operational levels
  • Drive product utilization and expansion through onboarding, training, and support
  • Serve as primary point of escalation for customer satisfaction, retention, and growth
  • Analyze product performance data to develop new strategies and pitch clients on opportunities
  • Oversee a team of customer success managers and ensure individual growth and goal attainment
  • Chart, support, and measure account expansion and performance

Benefits

  • Competitive salary range with equity
  • Comprehensive benefits package
  • Opportunity to work in a fast-growing and innovative environment
To read the complete job description, please click on the ‘Apply’ button
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CEO of Rockbot
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Garrett Dodge
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Rockbot helps businesses, brands, and places succeed by empowering them to deliver better customer experiences and build stronger connections through media in their real-world spaces.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$120,000/yr - $150,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
May 5, 2024

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