Senior Customer Marketing Manager

Position Number: 22161824 County: Jefferson; Cleveland; Grant Posting End Date: 8/12/2024 Anticipated Starting Salary: $40,340 Office of Arkansas Lottery Preferred Qualifications: Five to 10 years of retail sales experience. Excellent customer service history, with route running experience a plus. Effective communication, strategic planning capabilities, and time management skills are a must. A good driving record with reliable transportation available is needed. A Bachelor's or Associate Degree in business management is preferred. The ability to lift 50 lbs or less is needed for this position.Position Specific:The area of responsibility is in Cleveland, Grant and Jefferson Counties in Arkansas. Must be willing to work flexible hours on occasion and respond to calls, text and emails in a timely manner.The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.Position InformationClass Code: G260CGrade: GS07FLSA Status: NON-EXEMPTSalary Range: $40,340.00 - $64,343.00SummaryThe Lottery Office Marketing Sales Representative is responsible for promoting and selling Office of Arkansas Lottery (OAL) products by serving as a customer service representative and liaison for an assigned field territory within the State, identifying route requirements and retailer needs, analyzing ticket usage to determine needs, providing and arranging promotional materials and supplies and providing training and other services as needed. This position is governed by state and federal laws and agency policies and procedures.FunctionsRecruits and secures new retailers, ensures license applications are complete and compliant by reviewing documents before submission, and trains new and existing retailers concerning OAL games and operation of OAL validation equipment.Utilizes the internal computerized inventory system to track tickets, reconciles usage with inventory, adjusts inventory and reallocates tickets to other retailers, trains retailers on proper activation processes to meet financial accountability and billing requirements.Analyzes store layout, identifies and recommends most effective placement of point of sale and promotional items, instructs and motivates retailers on process to increase sales and products, identifies and recommends promotional strategies and programs.Identifies retailer problems, ensures compliance with OAL rules and regulations, plans and implements actions to resolve problems and ensures rapid delivery of special ticket orders to retailers.Completes accounting, security and sales reports; meets with and provides information to regional sales managers.Interact with vendors of lottery tickets and draw games to ensure retailers are serviced and operational.Performs other duties as assigned.DimensionsFrequent in-state travel is required. Lifting and carrying OAL materials and equipment is required up to 50 lbs.While no overnight duty is regularly assigned, an occasional overnight stay can be expected. The Marketing and Sales Representative runs a regKnowledge, Skills and AbilitiesKnowledge of state and federal laws, rules, regulations and requirements related to OALproducts and equipment.Knowledge of OAL retail marketing policies and procedures.Knowledge of retail sales marketing and promotional strategies and techniques.Knowledge of Microsoft Office applications, including Excel.Ability to establish and maintain effective working relationships with retailers and vendors.Ability to explain laws, rules, regulations, policies and procedures to retailers.Ability to provide training to retailers regarding products and equipment.Ability to research and analyze retailer needs and problems and develop and implementsolutions.Ability to conduct inventory assessments and respond to inventory needs.Ability to sell products.Ability to use Microsoft Office applications, including Excel.Ability to respond to both internal and external requests for information.Ability to arrange product displays and equipment.Ability to communicate orally and in writing.Minimum QualificationsThe formal education equivalent of a bachelors degree in marketing, public relations, business administration or a related field; plus two years of experience in marketing and sales, public relations or a related area.LicensesA valid Arkansas drivers license is required. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.