Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Room Inspector who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Room Inspector will be equal parts curious learner, innovator, administrator, mentor and motivator.

The purpose of the Room Inspector is responsible for the inspection of all areas in a unit and public spaces as assigned. Other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly/monthly inventory and dispatch duties. Upon completion of the unit inspections, reports will be turned in daily to the Executive Housekeeper. All in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions & Responsibilites

• Inspect the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems.
• Inspect all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance.
• Check all entry locks on rooms to make sure they are in proper working order.
• Manage the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready.
• Inspect the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems.
• Analyze data, evaluate systems, products and technology and establish quality control procedures.
• Insure that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment.
• Assist Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment.
• Assist management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed.
• Ensure that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards.
• Follow company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications.
• Conduct departmental and on-the-job training of housekeeping staff.
• Evaluate cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper.
• Monitor cleaning supplies, keep inventory of supplies and notify management if orders need to be placed.
• Complete any Company or Departmental required Leadership Training and Leadership Classes.

Management reserves the right to change and/or add to these duties at any time.

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be able to be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to add, subtract, multiply and divide with accuracy.
• Able to lift minimum of 20lbs.
• Able to operate power machines to clean, wash, shampoo carpet.
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information.
• Able to be flexible to handle frequent changes in priorities.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.
• Able to properly use small hand tool/equipment and a variety of cleaning solutions.

• Must be at least 18 years of age.
• Must have at least 1 years’ experience as a room inspector in hotel/hospitality.
• Must possess a high school diploma or equivalent, college preferred.
• Must have a work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing.
• Must have basic computer knowledge and usage preferred.
• Must be able to successfully pass a background check and drug screen.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.