As a Part-Time Keyholder at Rothy’s in Garden State Plaza, your primary responsibilities will include acting as Manager on Duty when the ASM and SM are unavailable, learning all operational procedures, overseeing the store’s opening and closing, and handling customer-related inquiries. You will also communicate Rothy's brand story and values to customers while assisting in maintaining a clean and organized store environment.

To qualify for the Part-Time Keyholder position at Rothy's, you should have at least 2 years of experience in retail, hospitality, or customer service. A positive attitude and dedication to customer happiness is essential, along with excellent communication skills. You should also be comfortable working in a fast-paced environment and able to lift items up to 25 pounds.

The pay range for the Part-Time Keyholder position at Rothy's in Garden State Plaza is between $21.00 and $23.00 per hour. This pay varies based on qualifications, experience, skill level, competencies, and work location. The role may also be eligible for additional bonuses or incentives.

Rothy's emphasizes the well-being of its employees by offering various benefits, including wellness and commuter programs, PTO and wellbeing time, and an employee discount program. Their employee-focused culture reflects the company's commitment to a positive workplace environment.

Yes, there are opportunities for growth for Part-Time Keyholders at Rothy's. By gaining experience and demonstrating leadership qualities, you can potentially advance to full-time roles or managerial positions within the company, contributing to your career development in a dynamic retail environment.

In responding to this question, you want to showcase a specific instance where your customer service skills shone through. Describe the situation, your approach, and the positive outcome. Highlight your ability to listen to customer needs and offer solutions that exceeded their expectations.

During your response, emphasize your organizational skills and ability to stay focused under pressure. Mention how you assess tasks based on urgency and impact, and discuss an example of a particularly busy day, explaining your approach to maintaining efficiency while keeping customers happy.

Make sure to align your answer with Rothy's commitment to sustainability. Talk about your passion for environmental issues, how this resonates with you personally, and any relevance you see in the way Rothy's transforms materials into stylish products.

Explain the importance of listening to the customer and acknowledging their concerns first. Describe your step-by-step approach to resolving issues effectively and smoothly, turning a negative experience into a positive one. Mention follow-ups and how to ensure customer satisfaction.

Discuss strategies like setting goals for the team, celebrating small wins, and maintaining a positive attitude. Share personal anecdotes about keeping morale high during particularly challenging days and how this fosters a collaborative environment.

Indicate your understanding of the importance of following store policies. Explain how you stay informed about updates and changes, and describe instances where you've upheld or enforced policies to maintain a smooth operation.

Talk about the importance of collaboration, communication, and flexibility within a retail team. Discuss personal skills that contribute to a harmonious work environment, such as active listening, empathy, and the ability to resolve conflicts.

Describe your approach to learning about new products and staying updated on the company’s values and mission. Mention attending team meetings, reviewing training materials, and actively engaging with leadership for insights on brand initiatives.

Provide details about your experience in organizing or managing inventory systems, along with how you contribute to creating visually appealing displays. Detail any techniques you use to ensure products are presented effectively to enhance the shopping experience.

Discuss your enthusiasm for the role, your related experience, and how your personal values align with Rothy’s mission. Reinforce your commitment to exceptional customer service, teamwork, and sustainability, all showcasing why you would be a great fit.