Customer Support Specialist

🦄 Join Us At Rupa Health!

Rupa Health is a health tech company backed by top investors and advisors that is growing super quickly and looking for a full-time customer support agent (remote) to join our team!

Your work will directly impact the health and quality of life of integrative medicine practitioners and patients around the world, and you'll work as part of our Customer Support team. We're the largest team in the company and growing quickly!

😎 Who You Would Work With

Hi, I'm Bailey! 👋 I've had a passion for startups since building my first one with friends during my freshman year summer at the University of Michigan. Since then, I've worked with six different startups of varying stages and types before joining our amazing squad at Rupa in January.I find immense joy in tackling complex issues, using data to simplify problems, and leveraging storytelling to give our customers the best experience.

As a manager I prioritize intent and effort, fostering a collaborative and supportive environment. My approach is inspired by my passion for soccer. I view our team as a dynamic sports team, where each member brings unique skills and superpowers! I'm looking for a team member who shares this mindset and is eager to grow within a supportive, multi-faceted, service-driven environment!

• Customer support interactions with practitioners, patients, and lab partners through chat, email, and phone
• Administrative tasks related to lab orders
• Clerical work
• Data collection
• Attending meetings on time with your camera on
• We all wear many hats so responsibilities may change over time!

• Eager to learn with a scrappy hustle mentality
• Highly organized, able to think 1 step ahead, takes initiative, time management, and able to handle many tasks
• Excited to have a ton of responsibility and make an impact on a customer-facing product
• Strong communication & customer service skills
• Problem-solving “figure it out” attitude
• Willingness to jump in where needed and be a true team player
• Ideal: Lives in the Pacific timezone or can work those hours

• Able to work full-time (40 hours/week)
• Work remotely - anywhere in the USA
• Willing to work 8 am - 5 pm PST hours
• Reliable high-speed internet
• Dedicated workspace free of distraction
• Seeking a long-term fit and growth within the company

• $19.23 per hour
• Health, dental, and vision insurance
• Flexible PTO
• Remote work
• Office setup budget
• Professional development stipend
• Learn more about our benefits here!

🚀 Learn more about Rupa Health!

Rupa Health is on a mission to bring root cause medicine to every person on the planet. We’re starting by making lab testing simple through a platform to order, track, and get results from 35+ lab companies offering 3000 tests in one place. From beginning to end, we take care of the entire labwork experience. Lab testing is the key to a more personalized and holistic approach to medicine, and Rupa is paving the way with critical infrastructure for this next generation of healthcare. 

Culture is super important to us! We're a close-knit team of friends looking for a smart, energetic, hardworking, and driven person to join us!

We’re committed to a diverse and inclusive workplace. Rupa Health is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Rupa Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@rupahealth.com and we’ll confirm if you’re engaging with one of our Rupa teammates!