Technical Training Designer

What are we looking for in our Technical Training Designer? Details... • $65-80/hr DOE • Remote, USA • 4-month W2 Contract to start Responsibilities: • Create training materials for our commercial teams that translate technical features into simplified, end-user friendly terms. These materials may be delivered via elearnings, instructor-led courses, videos, etc. • Interview commercial teams around the globe to better understand their questions and challenges, and work to provide documentation and FAQs that answer their questions. • Partner with commercial team managers to create and maintain global sales plays and merchant-facing scripts that translate technical product features into value for our merchants. • Maintain the knowledge base and ensure reference materials are accurate and up-to-date. • Maintain accurate timelines and task tracking activities to ensure your teammates and stakeholders are aware of your work and your progress Experience: • Ability to translate complex technical products into simple, end-user terminology and concepts • Experience in providing training and support resources for commercial teams (e.g., sellers, account managers, client partners, managers, etc.), specifically related to software, hardware, or other technically complex solutions • Experience facilitating technical training for SMB and ENT sellers at a global scale • Previous creation of playbooks and product reference material for commercial teams related to technical products • Experience in using a variety of training and enablement tools, including SCORM builders (specifically required Articulate RISE; nice-to-have experience with Brainshark) • Learning Management or Sales Enablement platform experience, both creating courses, learning paths, and other administrative activities Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors