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Payment Operations Specialist

REQUIRES A LOCAL CANDIDATE TO FOLSOM, CA

Payment Operations Specialist Hourly Range: $25.43 - $31.78

Exact compensation may vary based on skill, experience and location.

Payment Operations Specialist

POSITION PURPOSE
Payments Operations is responsible for identifying opportunities to streamline operational processes, practices, and procedures for all money movement channels to ensure operational excellence and exceptional member experiences. Outcomes may include reengineering processes, eliminating outdated or ineffective processes, moving processes to a new location within the organization, implementing new technology or identifying training opportunities. Each of these outcomes should result in measurable improvements to accuracy, efficiency, and risk reduction. Primary responsibilities are ensuring all money movement functions are completed daily including deposit processing, Remote Deposit Capture (RDC), Mailed Deposits and Payments, ATM deposits, Share Drafts (clearing, returns, and adjustments), Incoming/Outgoing Wires both domestic and international within required guidelines.
 

ESSENTIAL FUNCTIONS AND BASIC DUTIES
  • Ensure all image cash letters are posted, and outgoing imaged items are successfully distributed to the Federal Reserve. Review and resolve adjustments or exceptions using appropriate regulatory measures as required by governing payment agency.
  • Assists with testing for system updates on organizational platforms, including but not limited to, business continuity, applications and software updates, and regulatory required changes. Document testing analysis and provide to business partners as awareness of impact as it relates to item processing, teller/branch capture, and remote file imports from third party vendors.
  • Completes continued education and training to keep updated on banking and maintain industry knowledge of payment methods (ACH, Check, Cash, Card, and Wires) as related to settlement, regulatory, systems, and operations.
  • Process and post incoming and outgoing member wires; assist retail staff with wire transfer inquiries, and validate all wire fields are accurate and complete, ensuring updates are made as necessary prior to release.
  • Prepare, image, post, and balance daily mailed deposits and payments, ATM deposits, Remote Deposit Capture (RDC) and share draft files to core system.
  • Repair share draft clearing files for distribution to the core, and process SAFE checks returns; Process and post check adjustments (Federal, non-conforming, encoding error, etc.) 
  • Ensure all file transmissions for item processing functions were successfully imported into processing systems and system distributions were completed and successful.
  • Review all items for check negotiability. Place extended holds, return items, and make adjustments according to policy and Regulation CC requirements. Prepare and post all item processing general ledger balancing, settlement, and reconciliation.
  • Research and resolve all member account requests.
  • Complete all duties within required timeframes and follow regulation or policy requirements, and other duties as assigned.
 
 
QUALIFICATIONS
 
Education/Certification:
Associate’s degree or equivalent from a two-year college or technical school; or three years of related payment operations experience and/or training; or an equivalent combination of education and experience.
Certification:
  • Completion of a payments functional certification provided by a registered payments association (NACHA, WesPay, etc.) within one year of hire.
 
Required Knowledge:            
Three or more years of experience in the payment operations industry. Knowledge of regulations, item processing, check negotiability, wires, and consumer protection related to funds availability. Knowledge of credit union products and services related to money movement and payment services. Familiarity with recognizing new account fraud, including counterfeit checks. Knowledge of currency conversion rates. Knowledge of financial products and services, credit union operations, and data processing.
 
 
 
INTENT AND FUNCTION OF JOB DESCRIPTIONS
 
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions.  All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
 
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
 
Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.
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CEO of SAFE Credit Union
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$52820K
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What You Should Know About Payment Operations Specialist, SAFE Credit Union

Are you looking to jumpstart your career as a Payment Operations Specialist? Join our dynamic team in Folsom, CA, where we prioritize operational excellence and creating exceptional experiences for our members! As a Payment Operations Specialist, you'll play a crucial role in streamlining our money movement processes. From deposit processing to handling incoming and outgoing wires, you’ll ensure everything runs smoothly every day. You’ll also get to work on exciting projects like testing system updates and improving operational procedures. Your contributions will not only enhance accuracy and efficiency but will also help reduce risks. Collaborating closely with various teams, you’ll assist with inquiries, resolve account requests, and keep abreast of industry changes through continued education. If you have a passion for the payments industry and enjoy working in a collaborative environment, this could be your perfect fit! We offer a competitive hourly wage between $25.43 - $31.78 based on your experience and skills. So, if you're ready to make an impact in payment operations, don’t hesitate to apply and be part of a team that values innovation and growth!

Frequently Asked Questions (FAQs) for Payment Operations Specialist Role at SAFE Credit Union
What does a Payment Operations Specialist do at this company?

At our company, a Payment Operations Specialist is responsible for ensuring all payment processing functions are completed accurately and efficiently. This includes managing deposit processes, handling wires, and ensuring compliance with regulations. The specialist plays a key role in streamlining operational processes and enhancing member experiences.

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What qualifications are required for the Payment Operations Specialist position?

To qualify for the Payment Operations Specialist role, candidates should have an associate's degree or equivalent experience in payment operations. Ideally, three years of experience in the industry is preferred. Additionally, certification from a recognized payments association should be completed within the first year of hire.

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What skills are essential for a successful Payment Operations Specialist?

Successful candidates for the Payment Operations Specialist role need strong analytical skills, attention to detail, and a solid understanding of payment processing regulations. Familiarity with financial products and services, as well as knowledge about different payment methods, will greatly enhance their effectiveness in the job.

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What technologies does a Payment Operations Specialist work with?

A Payment Operations Specialist will work with various banking platforms and software that facilitate payment processing, item processing, and document management. Staying updated on the latest technologies and system updates is essential for improving efficiency in operations.

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How can I prepare for a role as a Payment Operations Specialist?

Preparing for a Payment Operations Specialist role involves gaining relevant knowledge in payment processing, regulations, and operational efficiency. Completing a functional certification in payments and acquiring hands-on experience through internships or previous roles can also help immensely.

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What type of work environment can a Payment Operations Specialist expect?

The work environment for a Payment Operations Specialist is typically collaborative and fast-paced. You will work closely with multiple departments to resolve issues and improve processes, making it an engaging place for those who thrive in teamwork-oriented settings.

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What career growth opportunities are available for Payment Operations Specialists?

Payment Operations Specialists have several career growth opportunities. With additional experience and continued education, they can advance to senior operation roles, management positions, or specialized roles within the payments or banking industry.

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Common Interview Questions for Payment Operations Specialist
What interested you in the Payment Operations Specialist position?

When answering this question, discuss your passion for the payments industry and how your skills align with the responsibilities of the role. Highlight any relevant experience that sparked your interest.

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Can you explain your experience with deposit processing?

Provide examples from previous roles where you managed or facilitated deposit processing. Explain the steps you took to ensure accuracy and compliance with regulations, showcasing your attention to detail.

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How do you stay updated on industry regulations related to payment processing?

Mention the resources you use, such as subscriptions to industry publications, participating in webinars, and attending professional development workshops. This shows your commitment to continuous learning.

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Describe a time you identified an area to streamline operations.

Share a specific situation where you successfully pinpointed a process inefficiency and enacted a change that led to measurable improvements in productivity or accuracy.

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What experience do you have with wires and ACH transactions?

Discuss your past experiences handling both domestic and international wires and ACH transactions, detailing your compliance with associated regulations and how you ensured accuracy in processing.

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How do you handle tight deadlines in payment processing?

Explain your time management strategies, such as prioritization, organization, and effective communication with your team, to ensure that all operations meet deadlines without sacrificing quality.

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What approaches do you take when a member has a payment-related inquiry?

Talk about how you approach member inquiries with a service-oriented mindset. Provide examples of how you actively listen to resolve issues and collaborate with other departments to find solutions efficiently.

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Are you familiar with processing adjustments and exceptions in payments?

Discuss your familiarity with different types of payment adjustments, the processes involved, and any systems you’ve used in the past to manage exceptions efficiently.

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How do you ensure compliance with regulations such as Regulation CC?

Explain your understanding of Regulation CC and its implications for payment operations. Share your methods for applying these regulations in daily operations to ensure compliance and minimize risks.

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What do you know about check negotiability and its importance?

Define check negotiability and discuss its significance in the payment process. Use examples of how you’ve addressed check negotiability challenges in past roles to demonstrate your expertise.

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Full-time, on-site
DATE POSTED
November 24, 2024

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