Manager, Business Controls and Compliance

The Manager, Business Controls and Compliance at SageSure is responsible for driving regulatory compliance across the claims department, ensuring adherence to federal, state, and local regulations. This role involves continuously monitoring regulatory trends, collaborating with cross-functional teams, and leading a culture of compliance through effective training and guidance. The manager also establishes governance, risk frameworks, and conducts audits to ensure operational effectiveness and compliance.

To qualify for the Manager, Business Controls and Compliance role at SageSure, candidates should have a minimum of 5 years of experience in claims, governance, risk management, and compliance, along with at least 5 years of people management experience. Superior knowledge of property claims regulations, particularly related to coastal states and catastrophic events, is highly preferred. A college degree or equivalent work experience is also desirable, and aspirants with professional certifications such as GRCP, CGRC, or CPCU will stand out.

In the Manager, Business Controls and Compliance role at SageSure, contributing during catastrophic events involves implementing emergency licensing and bulletin procedures to ensure swift compliance. This requires demonstrating responsiveness to rapidly changing conditions and effectively supporting regulatory audits and data calls, ensuring that the company fully adheres to guidelines while addressing customer needs.

Success as a Manager, Business Controls and Compliance at SageSure relies on a blend of technical expertise and soft skills. Critical thinking, strong communication, and collaboration skills are essential to effectively lead compliance initiatives and foster a culture of risk management. Additionally, having program management skills and knowledge of operational controls can significantly enhance your ability to drive governance structures and processes.

At SageSure, the Manager, Business Controls and Compliance can expect considerable growth opportunities, particularly within a culture that champions professional development. As leaders in the insurance industry, employees are encouraged to engage in ongoing training, pursue additional certifications, and take on leadership roles in cross-functional projects, paving the way for upward career mobility.

To ensure compliance in the claims process, I focus on thoroughly understanding the applicable regulations and maintaining a robust monitoring framework. I prioritize the documentation of policies, regular training for team members, and proactive communication across departments. Sharing knowledge about regulatory changes and leveraging technology to automate compliance tracking can significantly enhance adherence.

I once faced a compliance challenge when a sudden regulatory change impacted our claims processing procedures. I quickly organized a cross-departmental meeting to assess the situation and develop actionable steps to align with the new requirements. This involved revising training materials and communicating changes effectively to the team, which resulted in a smooth transition without disruptions.

Building a culture of compliance in a remote setting hinges on effective communication and engagement strategies. I utilize regular touchpoints, webinars, and virtual training sessions to keep compliance at the forefront. Encouraging team members to share best practices in compliance enhances ownership and promotes collective accountability.

Staying updated on changing regulations involves a combination of continuous education, subscribing to industry updates, and networking with fellow compliance professionals. Participating in webinars and forums also allows me to share and gain insights from others’ experiences, thereby keeping my knowledge base current.

My process for conducting compliance audits starts with establishing clear objectives and criteria for the audit. I gather relevant data and documentation, engage with stakeholders to understand ongoing practices, and analyze findings against regulatory standards. After identifying gaps, I work closely with teams to create a focused action plan to address any issues uncovered during the audit.

Assessing operational risks begins with identifying potential risk areas through a collaborative approach with different business units. I use qualitative and quantitative assessments to gather data, followed by risk prioritization based on impact and likelihood. This informs my strategic planning to mitigate risks through appropriate controls and measures.

Training for compliance in remote teams should be interactive and engaging. I prefer utilizing online learning platforms that support multimedia content, quizzes, and real-time feedback. Regularly revising training materials to reflect the latest regulations and leveraging role-playing scenarios can enhance understanding and retention among team members.

Technology plays a crucial role in compliance management as it enhances efficiency and accuracy in tracking regulations. I leverage compliance management software for monitoring changes in regulations, automating reporting processes, and maintaining comprehensive documentation, all of which streamline compliance efforts and reduce the potential for human error.

My leadership style focuses on being approachable and supportive while encouraging a culture of empowerment and accountability. I believe in setting clear expectations and providing the tools necessary for my team to succeed while being open to feedback. Regular recognition for their efforts motivates my team to achieve our compliance goals.

Measuring the effectiveness of compliance programs involves collecting data on adherence to policies, training completion rates, and audit results. I analyze this data to identify trends and areas for improvement, making necessary adjustments to programs. Surveying employee feedback also provides insight into the effectiveness and engagement levels within the program.