Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

燡oin Us and S.O.A.R

• S - Spark Curiosity

• O - One Team, One Direction

• A - Action for Results

• R - Right by Right Purpose

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

Benefits:

• Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual

• Performance incentives

• Paid training in a state-of-the-art video training environment

• Comprehensive health plan available after 90 days

• Employee wellness and engagement programs

• Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities:

• Promptly and effectively manage all incoming calls

• Conduct research to provide effective solutions for customer issues

• Document all calls accurately

• Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation

• Strive to achieve daily team quality and customer satisfaction goals

What We Are Looking For:

• Unwavering commitment to perfect effort

• Punctuality and dedication

• Ability to thrive in a fast-paced environment

• Proficiency in navigating various computer applications

• Drive to exceed caller expectations

• Desire to build and enhance current skills

• Positive attitude and teamwork orientation

• Previous healthcare experience is a plus

• Previous call center experience is required

Requirements:

• 18 years of age or older

• High School Diploma or equivalent

• Minimum of 1 year in a single job, preferably in a call center customer service environment

• Reliable attendance with no missed time in the first 90 days

• Ability to type 25 wpm

• Strong oral and written communication skills

• Comfort with desktop computer systems

• Hardwired internet connection with speeds greater than 5MB upload and 10MB download

• Secure, private work area at home

• Flexible schedule availability (Monday-Saturday)

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home Texas (CST)United States of America