Production Manager

SAI360 – Who We Are 

SAI360 is the leading ESG cloud provider connecting GRC, EHS, Sustainability and Learning. The SAI360 team believes in providing a positive, progressive workplace for our global employees. We embody the same principles and values we emphasize in our SAI360 platform to enable our customers to support their own company culture: that mutual understanding is the path to compliance and integrity. As a team, we operate with valour, vigour, focus, and discipline.

We are looking to recruit a skilled Production Manager to join our team. This role is responsible for the successful delivery of all elements of learning programs that are tailored to our customers’ contractual entitlements. This is a customer-facing role that involves close collaboration with Customer Success Managers (CSMs) and the Creative and Production teams that create, edit, and ensure the quality of the work. 

Key Responsibilities: 

•           Maintain positive, productive relationships with clients, vendors, and internal teams;

•           Become an expert on all SAI360 products, services solutions, project types, and project workflows;

•           Lead project kickoff calls in which requirements and timelines are discussed in detail and will enable completion of the project intake form;

•           Conduct an analysis of each project’s needs and develop a plan and timeline that meets them;

•           Run project status, creative, retrospective, and other meetings with clients and internal teams;

•           Know the budget, forecast resource needs and expenses each month, and track and report on actual costs throughout the project;

•           Identify and communicate risks to the project budget, timeline, and requirements and work to mitigate them;

•           Deliver a completed project that meets time, cost, and quality criteria;

•           Work closely with Learning Product and Customer Success Managers to ensure that milestones are met by internal and external stakeholders;

•           Lead weekly/biweekly/monthly status meetings with clients and internal teams;

•           Scope change or add-on:

scope and price customer change or add-on product requests and initiatives;

finalize order and submit for sign-off, coordinating with Customer Success Managers and Account Managers;

communicate to customers.

•           Look for opportunities for improvement and work with Operations and others to implement those improvements.

Qualifications and Experience Required: 

•           Bachelor's degree is preferred or commensurate experience;

•           Extensive experience in a customer-facing and/or production role;

•           Proven success managing a high, concurrent volume of projects and priorities;

•           Proficient in Microsoft 365 (Word, Excel, PowerPoint, SharePoint, OneDrive);

•           Experience using Smartsheets or similar project management scheduling tools - Smartsheet Dashboard experience a plus;

•           The ideal candidate has experience in compliance, ethics, and/or governance industry, or EdTech.

Interpersonal Skills: 

•           Excellent interpersonal, written, and verbal communication skills required; must be able to effectively communicate with customers and internal teams;

•           Demonstrated attention to detail, with the ability to manage multiple tasks/projects in tight timeframes, while maintaining accuracy, quality and on budget;

•           Ability to foster successful partnerships and excellent working relationships with internal teams (customer success, product development, operations, as well as vendors and contractors);

•           Ability to work in a fast-paced environment, both within a team and independently, to accomplish responsibilities and multiple tasks simultaneously.

Why SAI360?

At SAI360, we are a proactive company and believe in meeting innovation with innovation, prioritizing intuitive software solutions and delivering immersive learning experiences to help our customers navigate an increasingly complex business landscape. For more than 25 years, we have helped organizations protect their brand – and their reputations – by managing risk and cultivating a culture of compliance. We accomplish that through our cloud-first SAI360 platform and our integrated approach to risk management.

We pride ourselves on providing great employee programs that are centered on supporting the health, wellness, and ongoing training and development of our people within a flexible work environment. In the UK, our competitive employment package includes 25 days annual leave per year as well as quarterly wellness days for downtime to help our people refresh so we can all thrive. In our remote-first workplace, our people embrace the diverse ideas and work styles of global collaboration with the right tools to succeed in your role no matter where you are located. We offer a competitive compensation, matched pension, and a bonus incentive plan. All our employees have access to our EAP (Employee Assist Programme), which provides wellness guides, coaching, and access to counsellors. We also provide life assurance up to 4 times your annual salary.

We are headquartered in Chicago and have locations throughout the U.S., and we operate across Europe, the Middle East, Africa, the Americas, Asia and the Pacific.

SAI360 is an equal opportunity employer and makes hiring decisions based on experience, skills, aptitude, and can-do approach. Apply today and come join our team!

SAI360 is the leading provider of Risk, Learning, EHS, and Sustainability software. Our cloud-first SAI360 platform contains flexible, scalable, and configurable modules for a better vantage point on risk management. Our unified approach to risk management is what sets us apart, helping organizations across the globe manage risk, create trust, and achieve business resilience for over 25 years.

SAI360 is headquartered in Chicago, U.S., and operates across Europe, the Middle East, Africa, the Americas, Asia, and the Pacific. Discover more at sai360.com.