Sales Associate - job 4 of 5

About Orangetheory Fitness

Orangetheory Fitness is the leading award winning and trendsetting franchise fitness organization with 1000+ locations open in the US and internationally, with massive expansion and growth on the horizon for 2023, and beyond.

With our science-backed, technology-tracked fitness studios that offer high-intensity workouts in a supportive and motivating environment we are revolutionizing the path to fitness and activity.

As an Orangetheory Fitness employee, you'll be part of a team that's dedicated to helping people achieve their fitness goals and lead healthier, happier lives. You'll work in a positive and energetic environment where you'll be encouraged to grow and develop your skills.

The Role

As a Sales Associate, you will play a vital role as the initial point of contact for anyone entering the studio. Your warm and welcoming presence will be essential in ensuring exceptional experiences for our valued members. We are seeking an individual with a friendly and approachable demeanor, coupled with a genuine passion for delivering world-class service to our members.

You will be answering and directing phone calls, scheduling appointments, selling memberships, managing reservations, providing information to visitors, managing mail and packages, and handling general administrative tasks.

Responsibilities

• Greet everyone who enters the studio with enthusiasm, energy, and knowledge on Orangetheory Fitness services
• Maintain a clean, neat, organized, and presentable front desk area at all times.
• Assist coworkers in any manner necessary to maintain a collective, smooth effort in providing excellent services.
• Respond to inquiries in a timely manner, with accurate and thorough information.
• Handle member concerns in a professional and objective manner, with the goal of resolution
• Work hand-in-hand with our coaches to guide potential members through their first Orangetheory workout
• Sell memberships to help the studio thrive and grow
• Follow up on prospective members to follow up on potential interesting in joining studio
• Give studio tours, participate in marketing and outreach events

Requirements

• Strong communication and customer service skills

Perks & Growth Opportunities

• Career Growth: We’re looking for Sales Associates who want to grow into Assistant Managers, Studio Managers and eventually Multi-Unit Managers!

Compensation Structure

• Hourly rate with potential to increase based on production
• Commissions for sales
• Monthly bonuses up to $300
• Monthly prize for the top salesperson in the company

Beyond The Paycheck

• Make lifelong friends with your team and members. Not only do we impact members’ lives with our workouts, but we also make an impact beyond the studio—we regularly host classes to support important causes, participate in local runs & events, and work with local charities.
• 401K
• Employee Referral Program – earn $250 for every employee you refer and retain to work for Empire!
• Complimentary OTF classes and employee discounts on retail
• Empire cares about you—we offer access to free mental health counseling
• Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork
• Pre-tax commuter benefit plan to save on public transportation to/from work

Our Mission: To bring out your best life through inspiring, motivating and exceptional moments

Vision: To be the premier wellness portfolio that supercharges everyday life

Values: Happy, Hungry, Humble, Healthy & Human

Diversity, Equity and Inclusion: The diversity of our employees, members, and the communities in which we operate is key to our success and growth. We value and celebrate the diversity of the employees who make up our workforce. We respect the personal worth and unique contributions of each individual. We expect that each of us grant others the same respect, cooperation, and fair treatment that we seek for ourselves. We aim to attract, hire and retain a diverse and multiculturally sensitive staff who continually support and create a culture of employee engagement, support and inclusion.

Please note we do not accept unsolicited resumes from recruiters or employment agencies, there will be no obligation to pay any fee.

Job Types: Full-time, Part-time

Pay: $14.17 - $17.17 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• What is your availability by day?

Education:

• High school or equivalent (Required)

Work Location: In person