Sales Development Representative - North America

Hi, I’m Cody, SDR Manager at Customer.io. I’m looking for Sales Development Representatives to join our growing Outbound Team.

At Customer.io, our Outbound Team plays a crucial role in the growth of our premium business by researching, prospecting, and booking discovery calls with leads in our target market. You won't necessarily be a data or technical expert, but having a good understanding of our ideal customer profile and product value to a prospect's business will be important.

Some things you'll do

Prospecting: Identify and create an ongoing list of new leads in our target market.

Outreach: Focus on daily activities such as email, calling, and LinkedIn to connect with your prospect where they are most likely to respond.

Collaborate with the team to hone and develop new and meaningful outreach strategies.

Give real-time feedback on outreach learnings and insights with the sales and marketing team.

About you

You're personable and outgoing

You take accountability when it comes to managing your workload and numbers

You're naturally curious and willing to ask questions

You're always learning, whether it's about the product or use cases and how we help our customers and potential prospects

You're an outside-the-box thinker and willing to try new and creative approaches to cold outreach

What we're looking for

Experience with or knowledge of marketing automation platforms

Previous work for a SaaS company, or understand more technical platforms

Excellent written and verbal communication skills

Motivated with a self-starting attitude

Mid-market + Enterprise prospecting a plus

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 3,100 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $60,000 USD + OTE.

Benefits at Customer.io include:

Unlimited PTO - we recommend 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge

100% medical, dental, vision, and supplemental insurance for you and your dependents

12 weeks paid parental leave - for birth, adoption, or foster care

401k retirement matching - up to 5% dollar for dollar match to retirement contributions

Health and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs

Home office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best work

Internet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plans

Co-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environment

Learning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills

1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose

Company retreats twice a year - we typically get together IRL every spring and fall, but most recently had an amazing virtual retreat!

Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! In your cover letter, be sure to tell us your favorite cold outreach you've received. We will respond to all applicants by January 24 with a status update about your application.

Here's what you can expect from our hiring process:

30 minute video call with our Recruiting Manager

60 minute video call with Cody, Hiring Manager

Approximately one week to complete a Sales related homework assignment

30 minute final video call with the Hiring Manager