Job details

Sales Manager, Account Management

Have you effectively developed, managed, and lead sales or Account Management teams?

Do you have extensive knowledge in the Healthcare and Integrated Delivery Network spaces?

About our Team

Clinical Solutions is a technology & information solutions business focused on helping doctors, nurses, and other health care professionals. Our product portfolio spans market-leading solutions in Clinical Reference, Advanced Clinical Decision Support, Nursing, Patient Engagement and Precision Medicine. In order to improve professional practice, reduce care variability, and engage patients. Optimizing care delivery, patient experience, and financial outcomes.

About the Role

As the Sales Manager, you'll oversee all activities of your assigned Account Management team. Partnering with your team and their accounts focused on improving customer satisfaction of our products. Providing analysis of usage and metrics, identify issues, and developing strategies to mitigate issues. Escalating appropriately while collaborating with Sales Executives and Strategic Account Directors. You and your team will be responsible for providing excellent customer support and value-added services. Ensuring high retention and renewal rates of our customers.

Responsibilities

Recruiting, hiring, training, developing, and coaching a team of Account Managers to achieve and exceed monthly, quarterly, and annual sales. Developing the team to deliver customer satisfaction in support of renewal retention, and opportunities for new sales or additional solutions.
Collaborating with your team to develop key renewal sales strategies, tactics, and action plans to ensure retention. Positioning for new business expansion, and to mitigate risks.
Communicating value propositions through presentations and proposals.
Managing your team’s renewal pipeline consisting of short-term and long-term expansion opportunities focusing on renewal retention strategies and value creation.
Delivering accurate and timely forecasts, proactively identify risks and address them with urgency, following sales processes, and maintaining Salesforce data.
Serving as a point of escalation in complex negotiations related, but not limited to, RFP’s, pricing, and annual contracts.
Partnering with internal stakeholders and cross-functional teams to implement, promote, drive, and deliver on promotional and commercial product strategies.
Ongoing market analysis and assessment of market landscape and market intelligence, focusing on future renewal retention strategies and value creation.
Building and maintaining a network of relationships in Health system leadership. Leveraging strategic partnerships that offer industry insight and future partnerships.
Partnering with product, commercial and marketing to provide in-depth analysis and understanding of customer needs. Analyzing market trends that help guide Clinical Solutions strategy.

Requirements

Able to conduct meetings with internal and external clients and stakeholders, in personal presentation and general interactions.
Able to manage confidential information with discretion and maturity.
Have critical time management, conflict resolution, communication, and metric analysis skills.
Able to focus on providing exceptional customer service combined with exemplary follow-through.
Have a consistent track record of success leading a team to exceed revenue goals.
Able to implement and train sales teams in strategic selling techniques while coaching, developing and motivating the team.
Experience selling technology-based product to hospitals or health systems and Salesforce or related CRM experience.
Able to travel overnight, generally up to 25% of the time or based upon the needs of the business.

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

We want to protect your health; help you accumulate wealth and secure your future. We are therefore delighted to offer:

Generous holiday allowance with the option to buy additional days
Access to a competitive contributory pension scheme and life assurance
Tax-free childcare support
Parental leave options
Health screening and private medical benefits
Season ticket loan

About Us

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.
Join us

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

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