Sales Operations Analyst

Position Summary:

Liaise between customers and management to ensure smooth operations delivery. Drive activities to meet customer expectations and company goals. Provide Sales and Operations with necessary information to make decisions to drive business initiatives. Key objectives is the creation, organization and presentation of data related to sales, inventory, pricing, contracts within multiple software platforms

Position Responsibilities:

• Creation and maintenance of customer accounts
• Implementation of pricing across multiple software platforms
• Development and upkeep of customer facing price books
• Forecasting Support – maintenance of forecasting files, inventory management verification, identification and resolution of order holds
• Key contact for NDT customers, including investigation of issues and providing a timely response
• Create reports for internal teams and/or external clients including the use of graphs, infographics and other methods to visualize data
• Identify areas of improvement based on feedback from internal/external teams. Facilitate discussions with department leaders to determine root cause and solutions.

Required Skills & Education:

• Bachelor’s degree in business administration, economics, finance computer science, management information systems, or related field or equivalent related experience
• Two+ years related experience, including proficiency with analytical software or equivalent related education
• Previous experience in a customer facing role
• Demonstrated knowledge of Microsoft Office with proficiency in Excel, must be able to create pivot tables as well as vlookup, multicriteria based sums, and logic formulas

Desired Skills:

• Advanced analytical and problem-solving skills
• Ability to set and meet deadlines
• Ability to work in high- pressure situations
• Reporting and data visualization skills
• Excellent attention to detail
• Process oriented with great documentation skills
• Effective communication skills at all levels of the organization
• SAP, C4C, Power BI and BMI

Work Environment:

Office