Sales Operations Analyst - job 2 of 2

SALES CONTRACT SPECIALIST (OPERATIONS ANALYST)

Role Responsibilities

As part of the global Operations & Strategy team, Operations Analysts (OA) are the firm’s Sales Contract Specialists. You will work with a dedicated sales team and contribute to business development objectives by managing the contracting process from start to finish. The OA is responsible for drafting & tailoring each contract, ensuring that the terms and license parameters meet the needs of the client and sales team while also complying with organizational standards and protocol. This role works closely with many internal stakeholders including Sales, Legal, Finance, and Administration. Successful OAs are detail-oriented and self-motivated, have excellent communication skills, and demonstrate exceptional multitasking ability under tight deadlines. Candidates must have strong organizational skills and be both process- and results-oriented.

Key Responsibilities:

• Manage the end-to-end process for renewals and new business, supporting a dedicated team of sales representatives and acting as the primary point of contact for contract drafting, negotiation, and execution processes.
• Analyze account information, license parameters, and contract terms with extreme attention to detail in order to support the sales team with proposals for pricing and contractual requirements.
• Draft sales contracts in accordance with internal policies and best practices while evaluating both business and client needs and making recommendations to sales representatives. Exercise judgment throughout the contract drafting & negotiation process to resolve issues and ensure compliance with Sarbanes-Oxley controls.
• Complete primary review of and validate all executed contracts, confirming compliance with internal policies and best practices. Ensure all information required for order submission is documented and accurate.
• Facilitate any subsequent changes or adjustments requested by Sales or Client and use discretion in determining course of action.
• Lead collaboration with Finance, Legal, Billing plus other stakeholders to review complex contracts to define specific deliverables, terms, or other contractual elements related to new sales.
• Maintain accurate client data throughout CRM and different systems, ensure pricing and allocations are correct, and document pertinent transaction details. Ensure consistency and accuracy for all stages of the sales cycle.
• Ensure internal and external client queries are fully resolved in a timely fashion with a high level of satisfaction.

Qualifications

• Undergraduate/first-level degree (e.g., Bachelor’s degree) in finance, business administration, information systems, management, or other relevant area.
• Minimum 2 years prior experience working in an administrative, customer service, finance, legal or sales support role, preferably with a sales- or contract-related function, supporting the quote-to-cash process
• Highly organized, with the ability to multitask and prioritize in a fast-paced, deadline-driven environment
• Extremely detail-oriented
• Strong teamwork and customer service orientation. Highly responsive and proactive in issue identification, communication, and managing expectations.
• Highly motivated and results-driven.
• Excellent verbal and written communication and interpersonal skills; ability to build relationships.
• Demonstrates good judgment in problem-solving and issue escalation.
• Highly proficient in Microsoft Word, Outlook, Excel and PowerPoint.
• Experience working with Salesforce CRM and/or Apttus is strongly desired.
• Fluency in English (spoken & written) is essential. For EMEA-based positions, fluency in German is required.
• *Please only submit your CV in English*

SALES CSVC / Operations and Strategy

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

ABOUT RMS:

Risk Management Solutions, Inc. (RMS) models and solutions help insurers, financial markets, corporations, and public agencies evaluate and manage global risk throughout the world. RMS has some 1,300 employees across 13 offices in the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, with products and models covering six continents.

We lead an industry that we helped to pioneer—catastrophe risk modeling – and continue to innovate. In May 2019, we announced the launch of RMS Risk Intelligence™ (RI), an open, flexible and future-proof platform for strategic risk management. Through this purpose-built platform, clients can tap into RMS HD models, rich data layers, intuitive applications and APIs that simply integrate into existing enterprise systems to support business decisions across underwriting, risk selection, mitigation and portfolio management.

Insurers, reinsurers, trading companies, and other financial institutions trust RMS solutions to better understand and manage the risks of natural and human-made catastrophes, including hurricanes, earthquakes, floods, terrorism, and pandemics.

Visit RMS.com to learn more and follow us on LinkedIn and Twitter.

RMS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, genetic characteristics, sexual orientation, or any other classification protected by applicable local, state, or federal law.

For US-based roles only: the anticipated hiring base salary range for this position is $ 56,000.00 to $107,500.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email accomodations@moodys.com.

To all recruitment agencies: RMS does not accept unsolicited agency resumes and will not be responsible for the payment of placement fees related to unsolicited resumes submitted to open positions, job aliases, or to our employees.