Sales Operations Associate (Remote)

Criteria is a technology company that's changing the way organizations find and hire great talent. Headquartered in Los Angeles with offices in New York, Brisbane, Melbourne, and Sydney, Criteria is a global company and we're growing quickly. We've been featured on the Inc. 5000's list of fastest-growing private companies in the U.S. for the last seven years and have been recognized as a Best Place to Work by Inc. and Built In LA.

Most importantly, people are at the heart of everything we do. Our mission is to help companies and job candidates connect to do fulfilling, meaningful work together. We hire with the same intention to provide a collaborative, inclusive, and balanced environment where every individual can bring their best selves to work.

About the Role:

The Sales Operations Associate helps the sales leadership team build a foundation for excellence by reinforcing revenue strategy with metrics, infrastructure, business processes, and best practices. You will help the sales team to maximize their sales and attainment through analytics, reporting, data streams and KPIs. You will be the partner of sales leadership team in forecasting, territory planning & management as well as their business review cadence. You are the trusted partner of the sales management team and will make supporting recommendations on ways to improve the productivity and scale of the sales organization.

What You'll Do:

Analytics & Intelligence

• Create and implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity
• Analyze and develop sales operations policies and procedures.
• Conducting analyses to gain deeper insights into business
• Maintain, design, and optimize reporting and dashboard as needed.
• Assess client and sales trends, feedback, and market movement; and consolidate into actionable recommendations for the executive team

Sales Ops & Tech Systems

• Champion the use of technology, tools, and processes to maintain the source(s) of truth (SFDC, Salesloft, ChiliPiper, Gong).
• Identify opportunities and act as primary liaison on any tech stack automation or optimization projects, with a focus on scalability and driving significant growth.
• Assist with maintaining the functional areas of data management, forecasting, contacts, leads, opportunities, dashboards and reports, and ensuring data integrity throughout our CRM system
• Document and create knowledge repository for tech stack, to be used by sales executives.

• Collaborate with Marketing to ensure effective lead management processes, metrics, and policies, in conjunction with sales leaderships.

Sales Leadership Support

• Conducting lead routing for the North American sales team
• Create quarterly presentation decks to highlight metrics, accomplishments, trends, etc.

What You Should Know/Have:

• Bachelors degree is a plus
• Strong organizational skills
• Excellent communication skills

What Criteria Brings to the Table:

• Excellent benefits package (including medical, dental, vision, life insurance, generous paid parental leave policy, and more!)
• 401(k) with employer match
• Monthly technology (mobile phone/internet) allowance
• BYOD Policy: Bring your dog to work! When you come into work or join virtual meetings, you'll frequently be greeted by one of the many Dogs of Criteria (check them out on Instagram: https://www.instagram.com/dogsofcriteria)

• Flexibility to work fully remote, 100% in office, or hybrid
• Equity options in a rapidly growing company
• And a competitive compensation package

Our Mission Around Diversity, Equity, and Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.

Criteria is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.