Sales Operations Lead

London, UK - Hybrid role

You are a systems-thinker who enjoys refining and implementing sales processes to deliver the company strategy and align revenue operations in the company. You will reduce friction in the sales process, so our commercial team is successful in their day-to-day activities.

Outcomes in the first 3 months

• Implement a communication structure between Sales, Marketing, and Customer Experience (CX)
• Identify and implement key metrics to measure the effectiveness of collaboration between all three groups
• Implement workflow/automation to reduce administrative tasks for the Commercial team

Responsibilities

• Oversee the sales funnel by using our CRM to track conversion rates through each stage of the funnel and analyze pertinent data so you can make sound recommendations for how to improve the funnel’s performance
• Streamlining and optimizing the sales process by identifying areas of opportunity, and proposing and implementing solutions to keep your sales process in top shape
• Selecting, implementing, and managing sales automation tools to save everyone time
• Work with the VP Commercial to develop organizational goals

Experience you bring to the role

• Senior experience in regional (preferably global) sales operations in SAAS software - startup experience preferred
• Proven experience to build strong relationships across teams, juggling all of their different interests, and negotiating among the different teams
• Tech savvy-ness to teach or coach best practices of our tech stack (Hubspot, Zoom, Slack, etc. )
• Ability to work across cultures and time-zones

About you

As a start-up, it’s all hands on deck. Everyone rolls up their sleeves to GSD (Get S*** Done) and there will always be interesting problems to solve. Ask yourself, will you thrive in this type of environment?

• You are intrinsically motivated: Mission and impact are important to you.
• You are excited by big challenges, and by creating something new.
• You are hungry to learn and share knowledge.
• You can accept when you’re wrong and are humble enough to learn from your mistakes.

Convergian Values

Outcome focused

Outcomes are more important than outputs; done is better than perfect.

Collaborative

Always give the benefit of the doubt; bring energy to meetings and discussions; seek and give direct feedback; no question is a stupid question.

Responsible

Step up rather than waiting for others; commit and deliver; own your mistakes; create the future, do not wait for it to happen.

Scientific

Learn from mistakes; always challenge your own beliefs, and those of others; test and experiment with ideas; be curious and ask questions.