Sales Operations Lead - job 1 of 2

Fellow is a Series A venture-backed startup (Craft, iNovia, Felicis) from the founders of Fluidware (acquired by SurveyMonkey).

The world of remote work has changed the way we work forever. Fellow is pioneering the future of work through its category defining meeting productivity and team management platform. Used by teams in 100+ countries, Fellow has a broad set of customers in many different industries, such as Shopify, Hopin, GoCardless, Proxy, Warner Media, Tucows, Lemonade, KeepTruckin, and many more.

You’ll be joining an ambitious team well on its way to building the next big thing in tech - we're on a mission to help make meetings delightful for everyone and we'd love to have you on this journey with us.

When people come to work at Fellow, they love it and stay. Our retention rate is 95% and have an employee satisfaction rate of 94%.*

About The Role

We are looking for an experienced Sales / RevOps Manager with a strong interest playing a foundational role in a fast growing startup. This is truly a milestone opportunity to join on the ground floor as we scale up. We have a product people truly love and a team that has more than 4X’d in under a year.

You will leverage past experience to systematically build out the revenue operations function from scratch. As our revenue lead, you will work alongside our Sales Leader and cross-functionally with the Customer Success, Marketing, and Growth leads to ensure operational excellence.

We’re looking for an analytic, motivated, self-starter who is comfortable wearing multiple hats in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet.

What you’ll do:

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  Own operational excellence for the sales team.

• Systematically review, design, develop, and deliver a robust and scalable reporting model

• Run sales experiments; conduct a deep analysis of our sales process to identify friction points, develop solutions, drive change management, and measure results

• Act as a thought partner for sales leadership, with a focus on analytics and process infrastructure to support the growth and scale of the sales organization.

• Act as a hub for sales reps and cross-functional teams to support reps, facilitate collaboration, foster insight sharing, and ensure issue resolution

• Build and maintain documentation; ensure process adherence and compliance

• Work with Sales Leadership to improve and occasionally run sales onboarding, coaching, and ongoing training

What we are looking for:

Minimum 5 Years of experience in similar roles and proven-track record building sales ops from scratch at a fast growing startup or management consulting

Deep knowledge of sales and customer experience processes and methodologies

A highly-analytical problem solver and motivated by solving impactful business problems

A organized and methodical mindset
Hubspot Mastery

A passion for driving change and ability to ensure new habits stick

A strong sense of urgency; ability to thrive in a fast-paced, rapidly changing environment

Strong self-motivation; comfort working and learning independently

Excellent communication skills

Excel expertise

Bonus:

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  Managerial experience

• Experience in a sales closing role strongly preferred, but not required

• MBA

• Experience working at early stage SaaS company (Product-Led Growth company)

• Past experience as a sales/revops consultant

Equal Opportunity Employer

At Fellow, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process.

• 
  Retention rate as measured January 2021 to January 2022. Employee satisfaction was an employee net promoter score (eNPS) as measured independently by InvestOttawa semi-annually - results stated for Fall 2021.