Sales Operations Manager

New York, NY OR San Francisco, CA

Patreon is the best place for creators to build memberships by providing exclusive access to their work and a deeper connection with their communities. We’re building a content and community platform where creators can engage directly with their fans and monetize their creativity, while maintaining full ownership over the work they make and the communities they create.

We’re leaders in the membership space with 250,000+ active creators and over $3.5 billion paid directly to creators on our platform. Our team is building tools to optimize the creator-to-fan relationship, including native video, enhanced podcasting features, improved creation tools, and new community experiences. We’re continuing to invest heavily in building the most talented team in the Creator Economy and are looking for a Sales Operations Manager to support our mission.

This role is based in SF or NYC and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

• Your work will directly contribute to Patreon’s mission and bottom-line goals.
• You will have the opportunity to grow with the Sales Operations function at Patreon and take on new projects as the organization grows.
• You will own the architecture, implementation, and management of our Creator Partnerships tooling stack including tools like Salesforce, Outreach.io and Calendly.
• You will support software vendor relationships and renewals.
• You will report on forecasted and closed revenue driven by the Creator Partnerships team.
• You will assist our Creator Success team in determining effective and repeatable creator outreach and expansion tactics.
• You will implement and optimize KPI tracking and automated reporting across various test campaigns and revenue-driving efforts.
• You will provide strategic recommendations to key stakeholders about new software and processes.
• You will act as a liaison to Patreon’s Data Science team as it relates to the Creator Partnerships team’s revenue and activity data.
• You will formulate and execute regular tests to improve performance across the Creator Partnerships acquisition funnel.
• You will lead trainings for the Marketing and Partnerships teams on new tools/software and changes made to existing software.
• You will support the implementation and maintenance of Salesforce data pipelines through API integration platforms like Workato and FiveTran.

About You

• You have 4-6 years work experience in an analytical and operational role.
• You have in-depth experience optimizing Salesforce fields, objects, and workflows for a growing sales, customer success, or business development team.
• You are a certified Salesforce administrator.
• You are comfortable with writing and editing SQL queries.
• You have a proven ability to track, prioritize, drive and fulfill deadlines across high volumes of concurrent tasks, projects and cross-functional teams.
• You are familiar with marketing operations platforms like Marketo.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

The posted range represents the expected salary range for this job requisition and does not include any other potential components of the compensation package, benefits and perks previously outlined. Ultimately, in determining pay, we'll consider your experience, leveling, location and other job-related factors.

New York Pay Range

$95,000—$133,700 USD

The posted range represents the expected salary range for this job requisition and does not include any other potential components of the compensation package, benefits and perks previously outlined. Ultimately, in determining pay, we'll consider your experience, leveling, location and other job-related factors.

San Francisco Pay Range

$95,000—$133,700 USD