Job details

Sales Support

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm.

More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally.

Join our growing team. You won’t regret it.

The Sales Support I is responsible for facilitating accurate, timely and quality transactions of all products and solutions that contribute to a high level of client satisfaction. You will also be responsible for validating that special pricing is accurate from the vendor.

ESSENTIAL FUNCTIONS:

Assist Sales and Sales Engineering by performing sales support activities including product inquiry, preparing quotes and proposals for a single solution offering or vendor such as AV, Data, Voice or Managed IT.
Assist Sales and Sales Engineering by facilitating sales support activities including qualifying deals, product inquiry and preparation of quotes.
Attend various trainings applicable for any new solutions and process changes as needed.
Answer client inquiries from phone, fax, email, and mail in a timely manner.
Validate quotes for accuracy.
Provide backup to other team members when they are out including becoming cross trained in their areas.
Validate designated gross margin targets.
Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry and sales and purchase order processes.
Uphold Marco’s business ethics by supporting Marco’s vision, mission, and values.
Develop and maintain in-depth knowledge of company products and services, Marco sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness.
Support Marco’s commitment to total client satisfaction through active participation in the Corrective Action Request (CAR) process including prompt research and resolution.

QUALIFICATIONS:

Associate's degree and two years of relevant experience; or equivalent combination of education and experience.
Proficiency with business collaboration tools including MS Office applications, Outlook, vendor software and company specific programs.
Excellent verbal communication skills with internal and external clients.
Manage varying workloads from designated Sales while prioritizing effectively.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Highly organized, ability to maintain accurate and detailed reports.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Self-starter with the ability to perform with little or no supervision.
Strong ability to exercise independent judgment and critical thinking.
Takes initiative.
Manages conflict with a healthy approach and desired outcome.
IT industry knowledge and past work experience.
IT vendor certifications and two or more specializations.

Benefits:

We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.