Salesforce Administrator

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company's connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We're meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

About the role:

As a Salesforce Administrator, you will play a key role in the transformation and scalability of our global teams, with the ability to influence Forter's business and systems architecture massively. We are looking for an individual who is self-motivated and passionate about bringing change to an organization. This individual should have deep Salesforce knowledge and a good understanding of CRM strategy. This individual will be part of the core development of a key platform to deliver Forter's GTM strategies in a fast-paced environment. You will have the opportunity to drive strategies and execution, with a strong focus on customer satisfaction, stakeholder management, on-time delivery, and efficient task management.

What you'll be doing:

• Support, analyze, and resolve critical production application issues and outages
• Shape the product roadmap to optimize the user experience and customer life cycle
• Develop strategies and plans to drive end-user adoption and optimizations
• Proactively identify and implement operational improvements, enhancements, and system customizations to address evolving business needs
• Partner with internal teams to manage and maintain the day-to-day relationship with 3rd party vendors, including Salesforce
• Build and manage integrations between Salesforce and other applications and systems (resource planning, technical builds, user access audits, etc.)
• Perform data CRUD operations using Data Loader and other similar tools
• Develop and maintain systems process and technical design documentation
• Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data
• Conduct periodic assessments of the capability, maturity, and performance against business objectives
• Provide counsel and advice to top management/stakeholders on significant matters, often requiring coordination between different teams and organizations
• Communicate and collaborate effectively with all levels of management and cross-functional teams

What you'll need:

• Knowledge of sales and marketing processes; in-depth knowledge of CRM strategy and Salesforce's best practices
• Salesforce certifications (particularly those in relationship to administrator credentials).=
• 3+ years of Salesforce experience (as a Salesforce administrator or business analyst/supporting 500+ end-users in Lightning Experience)
• Working knowledge and experience with (or a keen interest in) request for proposals (RFPs), contract lifecycle management (CLMs), and sales enablement tools
• Good understanding of Salesforce architecture, APIs, and security models
• Experience using Salesforce data tools (Data Loader, DemandTools, Visual Studio Code or other)
• Experience with integrations and knowledge of integration patterns (Hubspot, Clari, Outreach)
• Ability to build strong interpersonal relationships with internal and external stakeholders
• Demonstrated ability to meet deadlines and prioritize simultaneous requests
• Working knowledge of software development methodologies like Agile, Scrum, Kanban, or equivalent. Must be nimble and able to adapt to evolving project definitions and requirements
• Strong communication, project management, and critical thinking skills

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Our success so far in the marketplace has allowed us to achieve a total series F valuation of over $3 Billion, making us the most valuable privately-held fraud prevention company globally. Our investors include: Tiger Global, Bessemer, Sequoia Capital, March Capital, and Salesforce Ventures.

Benefits:

• Competitive salary
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Stock options
• Generous PTO policy
• Half day Fridays

• Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $65,692 ~ $107,922 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.