Business Process Lead - Adoption & Readiness

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinanceJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Detailed Role & ResponsibilitiesWe are looking for a highly collaborative person with a passion for driving superb customer experiences and excellent employee experiences. This person will focus on driving Adoption and Readiness across key projects. The ideal candidate will have experience leading key projects, experiencing driving adoption within a team, and experiencing working across multiple teams to drive results and innovation.Service Delivery:• Drive adoption of new features and products under your project areas.• Collaborate with other teams within the Customer Support Experience Org, BT, T&P, Enablement, and other teams as needed on projects• Ensure alignment across multiple clouds to provide a consistent case experience for customers and efficiencies of scale for support.• Drive results in all focus areas for all KPIs, with a key focus on CSAT and TTR• Collaborate with other cloud leaders to maintain high performance and continuously improve the support delivery experience• Active in driving the organization’s overall V2MOM identified goals as part of the leadership team• Provide regular updates on projects to Cloud teams and Support Leadership• Drive readiness and change management ahead of project launches including documenting approvals, providing status updates, ensuring teams have needed enablement, tools, and resources.Preferred Qualifications & Experience• Multi-Star Ranger• Experience leading a team with demonstrated results, particularly in adopting new features and processes successfully• At least one cloud certification, additional preferred.• Current Manager or Principal EngineerMinimum Qualifications:• Meets and ideally exceeds expectations of their current role• Trailhead Ranger• Relevant Cloud Certifications as per current role requirements• Demonstrated collaboration, influential, mentoring and customer-focused competencies• Alignment to a support hub required, with minimum of 3 days per week in-office.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.