Mulesoft Technical Account Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.Salesforce Inc. seeks Mulesoft Technical Account Manager in San Francisco, CA:Job Duties: Analyze science, engineering, business, and other data processing problems to develop and implement solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions, improve existing computer systems, and review computer system capabilities, workflow, and schedule limitations. Responsible for partnering with assigned accounts, continually focusing on the customer's business goals to improve their overall technical and operational health and realize the maximum value from their Salesforce's Mulesoft product investment. Be proactive and aware of the customer's key events, needs, potential risks, and value drivers. Leverage Enterprise Integration and B2B integration expertise, develop a deep technical understanding of customer Mulesoft implementation, and share best practices. Act as a point of contact for any major incidents, leading the customer's expectations and communications through resolving such incidents. Act as the primary technical interface for Mulesoft's Signature customers and work collaboratively across internal and external stakeholders as required to address the customers' needs. Help customers achieve their business goals and outcomes on the Mulesoft. ˆHQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street, 415 Mission Street, and 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. Telecommuting is an option. Some travel to Salesforce offices may be required.Minimum Requirements: Bachelor's degree, or foreign equivalent, in Computer Science, Engineering or closely related quantitative discipline and five (5) years of progressively responsible experience in job offered or in any occupation in a related field.A related technical degree required (Computer Science, Engineering).Special Skill Requirements: (1) Enterprise Integration systems; (2) B2B Integration (3) SOAP and REST API; (4) SAP and JDBC Adapters; (5) WebMethods; (6) Biztalk; (7) Linux, Unix, and Windows; (8) JMS; (9) AS2; (10) FTP; (11) IBM MQ; (12) XML; (13) EDI; and (14) Java. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.Salary: $170,955.00 - $192,500.00 per annum.Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 19-1964. Salesforce is an Equal Opportunity & Affirmative Action Employer.#LI-DNIAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $170,955 to $192,500.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.