Renewals Manager - Public Sector

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.The Salesforce Renewal Manager is responsible for owning and driving a portfolio of renewal contracts in an assigned territory. Renewal Managers are responsible for creating strategic partnerships with internal partners such as Sales and Customer Success to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing insights back to the business. Renewal Managers are responsible for ensuring that their customers are set up for success while optimizing financial outcomes.ResponsibilitiesDevelop and complete win/win negotiation strategies for account contract renewals that optimize contract terms while protecting and enhancing customer trust.Partner with Customer Success Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisionsEnhance account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal. Own, drive and run the renewals process in collaboration with the account team.Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategiesIdentify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.Provide executive management with complete insight to renewals and solicit executive involvement as required.Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated in order to develop resolution strategies .Follow and adhere to standard methodologies for all internal processes including Opportunity Management, Data Quality, Quoting and Forecasting.Adopt new initiatives and programs pro-actively and act as a subject matter expert and mentor to other members of the extended team.Engage in strategic account planning with key partners across the business to ensure accountability across teams. Acts as a Renewals brand ambassador.Required Skills/Experience5+ years of demonstrated success in Renewals with a strong focus on negotiating contracts.Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level.Experience negotiating complex multi-year contracts.Strong process management, financial competence, and adherence to policyExperience with enterprise CRM applicationsStrong customer management skills, including soft skills. Ability to demonstrate a strategic approach to enable persuasive conversations with customersAbility to react and adapt to potential rapid shifts in priorities and organizational policiesPublic Sector Experience RequiredAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits atSalesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $75,460 to $100,870.For Colorado-based roles, the base salary hiring range for this position is $68,600 to $91,700.For California-based roles, the base salary hiring range for this position is $75,460 to $100,870.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:#J-18808-Ljbffr