Job details

Salesforce Systems Administrator

Overview:

Responsible for the configuration and daily operations of Idaho Central Credit Union’s Salesforce system. The Salesforce System Administrator works closely with the Salesforce development team and the eCommerce Product Manager to meet Idaho Central Credit Union’s strategic initiatives.

Responsibilities:

Oversight of Salesforce daily operations and system performance.
Creating and maintaining reporting for Salesforce system.
Creating, building, maintaining workflows, alerts, emails, pages, and user maintenance.
Responsible for internal communication on Salesforce system i.e. bug fixes and new features.
Responsible for process documentation on Salesforce system.
Support the Salesforce roadmap by successfully configuring new features and system enhancements.
Collaborate with Quality Assurance Analyst(s) to ensure Salesforce changes occur with minimal risk to Idaho Central Credit Union and our members.
Review and report on member and team member enhancement requests for Salesforce system.
Work together with eCommerce Product Manager and Salesforce development team to implement enhancements as necessary.
Ability to work in a fast-paced collaborative development environment requiring close coordination with other Salesforce application admins as well as developers.
Help the Credit Union achieve growth objectives by ensuring Salesforce system is configured for maximum effectiveness.
Additional duties as assigned.

Qualifications:

Bachelor’s degree in Computer Science, Computer Information Systems, (or related field) required
0-5 years’ experience with relevant Salesforce system
Salesforce Admin certification or commitment to certify within 1 year of employment
Willingness to work occasionally outside of normal business hours
Excellent oral and written communication skills
Demonstrated ability to work independently, as well as part of a project team in a cooperative effort
Ability to prioritize, meet deadlines, and manage changing priorities with limited direction.

Performance Standard:

Broad knowledge of hardware, software, and programs. Ability to learn quickly, contribute to a team effort and work on multiple, time-critical projects simultaneously. Logical, process-oriented thinker with a natural sense of urgency. Good interpersonal and client-handling skills with the ability to manage expectations and explain technical details. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Physical Requirements:

Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
Sit for extended periods of time.
Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
Repetitive motion using wrists, hands, and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at Idaho Central Credit Union to obtain employment.

Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

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Idaho Central Credit Union Glassdoor Company Review

4.5