Job details
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Customer Support Engineer (French Speaking)
Salsify is a leading company empowering brand manufacturers to thrive on the digital shelf. We are seeking a Customer Support Engineer fluent in French and English to be a vital part of our support team.
Skills
- Technical support experience
- Fluent in English and French
- Strong communication skills
- Comfortable with HTML, APIs, and networking
- Experience with support tools like Salesforce and Jira
Responsibilities
- Maintain high-quality technical support in English and French
- Assess the need to escalate cases effectively
- Handle customer feedback and case escalations
- Participate in developing Salsify knowledge documentation
- Identify process challenges and suggest improvements
Benefits
- Competitive Salary
- Equity
- Unlimited Vacation
- Medical, Dental and Vision Insurance
- Life Plan
- Meal Allowance
- Referral Bonuses
To read the complete job description, please click on the ‘Apply’ button
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By
Salsify
Our mission is to empower brand manufacturers to win on the digital shelf.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$28,900/yr - $34,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 31, 2024
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