Senior Services Sales Manager

As a Senior Services Sales Manager at Salsify, your primary responsibilities will include developing and executing a sales strategy for professional services, managing a pipeline of opportunities, collaborating with cross-functional teams to define services offerings, leading presentations to decision-makers, negotiating contracts, and ensuring smooth transitions to delivery teams. Your role directly contributes to the growth of our services business.

Candidates for the Senior Services Sales Manager position at Salsify should have 3+ years of experience in selling professional services within a SaaS or technology environment. A consultative selling approach, strong communication skills, a customer-centric mindset, and experience negotiating contracts are all essential qualifications for this role.

While experience in a SaaS or technology-driven environment is necessary, candidates with a background in the eCommerce industry will have an advantage when applying for the Senior Services Sales Manager role at Salsify. Understanding this sector can significantly enhance your ability to identify client needs and propose tailored solutions.

Salsify is committed to the professional development of its employees, including Senior Services Sales Managers. The company fosters continuous learning through training programs, mentorship from experienced colleagues, and opportunities to collaborate with cross-functional teams, ensuring that you can evolve in your role and drive success within the company.

At Salsify, the company culture is rooted in equity, diversity, and inclusion, promoting a supportive environment where all voices are heard. Senior Services Sales Managers can expect a collaborative atmosphere that values teamwork and fosters personal growth, making it a great place to thrive and contribute to exciting projects.

When answering this question, focus on specific examples of your previous roles where you successfully sold professional services. Highlight your strategies for identifying client needs, engaging with decision-makers, and managing the sales process from proposal to contract.

Discuss your consultative selling approach and how you invest time in understanding the unique challenges and goals of each client. Emphasize your ability to develop trust through effective communication and delivering value from the very beginning of the relationship.

Share how you prioritize leads based on potential value, keep accurate forecasting, and consistently follow up with prospects. Providing examples of tools or methods that help you track and update your pipeline can demonstrate your organizational skills.

Tell a compelling story about a specific situation where you turned a potential rejection into a successful sale. Focus on how you listened to the customer's concerns and adjusted your approach to address those issues effectively.

Highlight the importance of collaboration and open communication in your previous roles. Discuss how you work together to create comprehensive strategies that align service offerings with customer needs, ensuring a seamless experience throughout the engagement.

Talk about your preparation process, including tailoring presentations to address specific pain points and objectives of the audience. Mention any tools or techniques you use to keep presentations engaging and focused on value.

Discuss qualities such as adaptability, strong communication skills, empathy, and a results-driven mindset. Emphasize the importance of building relationships and maintaining a customer-centric approach in achieving success.

Share a specific instance where you identified inefficiencies within the sales process and suggested actionable improvements. Focus on how your contributions led to a more efficient workflow and enhanced overall results.

Mention your reliance on industry publications, networking with professionals in the field, and participating in conferences or webinars. Highlight how staying informed helps you proactively position services to meet shifting market demands.

Reflect on what drives your passion for sales and customer success. Talk about the fulfillment you gain from helping clients achieve their goals and how that aligns with Salsify’s mission, creating a sense of purpose in your work.