New Patient Coordinator/ GI / Full Time (344)

About Us: 

San Diego Digestive Disease Consultants Inc. is a leading center for gastroenterological care in San Diego County, staffed with seven doctors, a physician assistant, a nurse practitioner, and dedicated medical staff. Specializing in the prevention, diagnosis, and treatment of digestive disorders, the team handles a range of issues from common concerns like constipation and acid reflux to performing critical screening colonoscopies. The clinic is committed to providing high-quality medical care combined with a personal touch, emphasizing the importance of the doctor-patient relationship through open communication and compassionate treatment. Their approach blends technical expertise with a warm, caring attitude, aiming to deliver exceptional medical care focused on achieving optimal digestive health.

Job Description:

The New Patient Coordinator is a pivotal role in healthcare, focused on efficiently processing incoming and outgoing referrals and supporting the Primary Medical Assistant. This position encompasses a range of responsibilities, including patient registration, authorization, verifying insurance benefits, and scheduling appointments, all while adhering to ethical, administrative, legal, and regulatory standards. A crucial aspect of this role is the maintenance of patient and employee confidentiality. The coordinator ensures smooth and compliant operations within the health care system, facilitating timely and organized patient care.

Position:  New Patient Coordinator

Hourly Range:  $20 - $22 (based on level of experience)

Key Responsibilities:

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Handles requests from third-party referral sources and provides relevant information and data.
• Assemble information concerning the patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to referring physician.
• Ensure prior approval requirements are met, including insurance eligibility and authorization.
• Review details and expectations about the referral with patients.
• Ensure that referrals are addressed in a timely manner.
• Ensure the patient’s chart is up to date with information on physician notes, consults, hospitalizations, ER visits, and test results.
• Checks all pages in the record to verify correct patient information.
• Interprets and implements policies relating to the disclosure of confidential patient medical information.
• Analyzes and answers correspondence requests in compliance with applicable policies, procedures, and regulatory requirements/statutes.
• Reviews, and completes fax inboxes in a timely manner.
• Demonstrates a courteous, respectful, and helpful attitude when working with patients.
• Reviews and completes EHR tasks as assigned.
• Follow employee and nursing policy/procedure manuals and adhere to HIPAA and OSHA regulations.
• Documents patient transactions, phone conversations, observations, and orders in medical records according to the clinic’s policies and procedures.
• Cooperates with other personnel to achieve department objectives and maintain positive employee relations.
• Assist in answering incoming calls and returning voicemails in a timely manner.
• Perform all other duties as assigned by the office manager.

Qualifications:

• High School diploma or equivalent certification required.
• Medical Administration Certification preferred.
• Experience in insurance and insurance authorization.
• Past job history as either a medical receptionist, front office MA, medical billing, or [ideally] hospital/emergency room registration
• 1+ years of referrals and medical records experience required.
• Bilingual Spanish strongly preferred.

Benefits: 

• Our benefits package includes health insurance (Medical, Dental, Vision), disability cover (Short/Long Term), life insurance (Basic Life/AD&D), Critical Illness and Accident Insurance, a 401K retirement plan, Pet Insurance, an Employee Assistance Program, discounted Health and Wellness Programs, and generous sick leave provisions.

Schedule: 

• M-F start time will be between 8:00 and 8:30, end time will be between 4:30 and 5:00 (standard business hours)

San Diego Digestive Disease Consultants is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.