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Incident Response Analyst

SAP Incident Response AnalystExplore market-leading software and technology from SAP. Become an intelligent, sustainable enterprise with the best in cloud, platform, and sustainability solutions – no matter your industry or size.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.An SAP Incident Response Analyst is a crucial front-line defender, leader of SAP’s digital enterprise. Our Incident Handlers are responsible for triaging critical security events detected by security monitoring operations, analyzing all available data to determine if a cyber-attack is occurring, scoping the extent of a suspected attack, coordinating efforts to contain attacks, and conducting forensic investigations to determine the details around the attack.The RoleOur incident handlers are responsible for triaging security alerts detected by Enterprise Detection and SIEM, analyzing all available data to determine if a cyber-attack is occurring, scoping the extent of a suspected attack, coordinating efforts to contain attacks, performing forensic investigations to determine the details around an attack, and providing guidance on remediation actions.In this role, you will respond to alerts, perform root cause analysis, develop attack remediation strategies, and ensure communication and handle escalations of security activities. You will also assist in the development of incident handling processes, standard operating procedures, playbooks, and runbooks. Through developing workflow automation, you will lower response times.You will work with Security Engineering teams to make improvements to detection and alerting mechanisms and conduct forensic investigations to determine incident details and provide supporting evidence.Role RequirementsYou should have extensive demonstrated experience in cyber-attack investigations and of working in a similar 24/7 environment managing cases with enterprise SIEM or Incident Management systems.We are looking for analytical, critical thinkers, who have an eye for detail and are solution-oriented. You should be quick to learn and adapt and operate in a dynamic environment.You will also need to have the following technical skills and experience:• Ability to possess and maintain a U.S. Government/DoD Clearance.• Security certification (e.g. Security+, GCIA, GCIH, CISSP)• Knowledge of APT actors; their tools, techniques, and procedures (TTPs)• Knowledge of TCP/IP communications & knowledge of how common protocols and applications work at the network level, including DNS, HTTP, and SMB• Knowledge of one or more:• Windows/AD file system, registry functions, and memory artifacts• Unix/Linux file systems and memory artifacts• Mac file systems and memory artifacts• Database, web application, cloud, or mobile device cyber incident response principles and techniques• Cybersecurity automation• SIEM (Splunk)• Security tools: IPS, Web proxy, Email proxy, pDNS, Deception, EDR etc.Experience with one or more scripting languages (Powershell, Python, Bash, etc.)Experience with integration of threat hunting and cyber threat intelligence into the incident response processExperience with information security compliance audit frameworks and requirements e.g. PCI, FISMA, FedRAMP, SOC, SOX, PCI, GDPR and Data PrivacyBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted combined range for this position is 82,400 - 140,100 (USD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc.Requisition ID: 410188 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid#J-18808-Ljbffr
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What You Should Know About Incident Response Analyst, SAP

SAP is on the lookout for a dedicated Incident Response Analyst in Newtown Square, PA, and this role is pivotal in our mission to build a secure digital enterprise. As an Incident Response Analyst, you'll take on the critical task of monitoring and analyzing security events, ensuring SAP remains a leader in the software and technology landscape. Your day-to-day responsibilities will include triaging security alerts, conducting thorough investigations to assess potential cyber incidents, and coordinating response strategies for containment and resolution. We thrive on a collaborative culture at SAP, and you’ll be part of a supportive, caring team that values learning and growth. You will also use your skills to develop incident handling processes, and create comprehensive playbooks that enhance our overall response strategy. With a focus on automation, you’ll streamline workflows to reduce response times, ensuring our systems and data remain secure. If you have extensive experience with cyber-attack investigations in a 24/7 environment, and possess a knack for analytical problem-solving, this role is crafted for you! At SAP, diversity and inclusion are at the heart of what we do, and we are excited to welcome innovative thinkers who are ready to make a meaningful impact.

Frequently Asked Questions (FAQs) for Incident Response Analyst Role at SAP
What responsibilities does the Incident Response Analyst at SAP have?

The Incident Response Analyst at SAP is responsible for triaging critical security events, analyzing data to determine cyber-attack occurrences, and coordinating actions to contain threats. This role involves conducting forensic investigations, providing guidance on remediation, and developing incident handling processes that are crucial for maintaining a secure environment.

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What qualifications are needed for the Incident Response Analyst position at SAP?

To excel as an Incident Response Analyst at SAP, candidates should have extensive experience in cyber-attack investigations, preferably in a 24/7 environment. Required qualifications include security certifications such as Security+, GCIA, or CISSP, as well as technical knowledge in areas like TCP/IP communications, SIEM (Splunk), and various operating systems like Windows and Linux.

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What technical skills are essential for the Incident Response Analyst role at SAP?

Key technical skills for an Incident Response Analyst at SAP include knowledge of APT actors' tools and techniques, proficiency in security automation, experience with security tools (e.g., IPS, EDR), and familiarity with regulatory compliance frameworks like PCI and GDPR. Additionally, having experience with scripting languages such as PowerShell or Python is a valuable asset.

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What is the work environment like for an Incident Response Analyst at SAP?

At SAP, the work environment for an Incident Response Analyst is highly collaborative and focused on inclusivity. The culture emphasizes flexibility, learning, and development, ensuring that all team members feel valued and can contribute to making SAP a safer digital space. The role is integral to working closely with other teams to enhance security measures.

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How does SAP support the professional development of Incident Response Analysts?

SAP is committed to the professional development of its employees, including Incident Response Analysts. The company fosters a culture of continuous learning, offering various training opportunities, mentorship programs, and the chance to work on diverse and challenging projects that elevate your skills and career trajectory.

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Common Interview Questions for Incident Response Analyst
Can you explain your experience with incident response procedures?

When discussing your experience with incident response procedures, focus on specific instances where you triaged alerts and coordinated responses for security incidents. Highlight your analytical skills and describe how you adapted to the evolving nature of incidents while ensuring effective communication within your team.

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How do you prioritize security alerts during an ongoing incident?

To effectively prioritize security alerts, explain your approach to categorizing incidents based on their potential impact and urgency. Discuss how you assess risk levels and the criteria you use to determine which alerts require immediate attention versus those that can be monitored over time.

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What tools and technologies have you used in incident response?

List the specific tools and technologies you have experience with, such as SIEM platforms like Splunk, forensic analysis tools, and threat intelligence systems. Explain how you utilized these resources to enhance your incident response efforts, including any automation processes you implemented to streamline workflows.

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What is your approach to conducting forensic investigations?

Describe your systematic approach to forensic investigations, emphasizing your attention to detail and analytical skills. Discuss how you collect and analyze data to reconstruct events surrounding incidents and the methods you use to extract actionable insights to prevent future occurrences.

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How do you stay updated on evolving cybersecurity threats?

Mention the various resources, communities, and platforms you engage with to keep abreast of the latest cybersecurity trends. Highlight any memberships in professional organizations or participation in forums where current threat landscapes and recent incidents are discussed.

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Can you provide an example of a challenging incident you managed?

Share a specific example of a challenging incident, detailing the steps you took to contain the threat and the outcome. Focus on your problem-solving skills and how you collaborated with your team to effectively manage the situation.

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How do you handle communication during critical incidents?

Discuss your strategy for clear and concise communication during critical incidents, stressing the importance of keeping all stakeholders informed. Explain how you designate roles within the team to ensure everyone is aligned and that priority is given to accurate reporting and updates.

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What remediation strategies do you commonly implement?

Review the remediation strategies you have used in past incidents, such as system patches, network isolation, and user training. Emphasize your comprehensive approach that includes both immediate fixes as well as long-term strategies to fortify defenses against similar threats.

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What experience do you have with compliance frameworks?

Detail your familiarity with compliance frameworks like PCI, SOX, and GDPR, and discuss how you have ensured adherence to these regulations in your previous roles. Include examples of audits or assessments you participated in and the importance of compliance in incident response.

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Why do you want to work as an Incident Response Analyst at SAP?

Express your enthusiasm for working at SAP by highlighting the company's reputation in the industry, its commitment to innovation, and its culture of inclusion. Describe how your skills and values align with SAP’s mission, emphasizing your eagerness to contribute to a secure digital enterprise.

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SAP is a global leader in enterprise application software, helping companies of all sizes and industries run more efficiently.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Friends Outside of Work
Empathetic
Feedback Forward
Take Risks
Emails over Meetings
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Learning & Development
Health Savings Account (HSA)
Life insurance
Disability Insurance
Flexible Spending Account (FSA)
Conferences Stipend
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 19, 2024

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