Sales Engineering Manager

Who we are:

We are a leader in financial crime prevention. Using unparalleled device intelligence and behavior biometrics, we apply machine learning to detect and stop fraud before it happens. The platform includes tools for identity verification, fraud prevention and investigation, AML monitoring, and case management. Over 250 companies use Sardine to prevent fake account creation, social engineering scams, account takeovers, bot attacks, payment fraud, and money laundering. We raised $75M, led by Andreessen Horowitz Growth, XYZ Capital, Google Ventures, Visa, Activant Capital, Experian, and ING Ventures.

Our culture:

• We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we have a remote-first work culture. #WorkFromAnywhere

• We hire talented, self-motivated people and get out of their way

• We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

Location:

• United States or Canada (From Home / Beach / Mountain / Cafe / Anywhere!)

• We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.

You will:

• Lead and mentor the Sales Engineering team, providing support to enhance their skills and performance.

• Join the Sales team on calls with integration prospects to understand their needs and explain technical integration requirements.

• Elicit customers' fraud and compliance use cases and pain points.

• Conduct technical training and product demos specific to customer needs.

• Hold scoping discussions with customers to capture all use cases and product needs in detail.

• Collaborate with the design team to build prototypes for new features and user experience workflows for how new features can live within partner applications.

• Synthesize client feedback and make technical implementation recommendations.

• Support clients' engineering teams.

• Identify areas for improvement; communicate these issues and possible solutions to product teams and management.

• Manage and prioritize multiple projects and initiatives, ensuring timely and effective delivery of solutions.

An ideal candidate has:

• 10+ years of experience as a Sales Engineer, System Engineer, Solutions Engineer, or similar roles, with at least 3 years in a managerial or leadership position.

• Hands-on experience with API and UML.

• Prior experience in similar roles within the Risk, Fraud, or Compliance domain - MUST.

• Demonstrated knowledge of Compliance/AML requirements for financial institutions.

• Good technical understanding and control of tools such as Postman and Asana.

• Strong analytical skills: you can dig into the technical details of a problem and turn it into a proposed solution.

• Ability to thrive in a fast-paced remote environment working with global clients.

• Excellent communication and presentation skills.

• Proven ability to lead and motivate a team, fostering a collaborative and productive work environment.

Compensation: Base pay range of $200,000 - $220,000 + Incentive + Series B equity with tremendous upside potential + Attractive benefits

Benefits we offer:

• Generous compensation in cash and equity

• 7-years for post-termination option exercise (vs. standard 90 days)

• Early exercise for all options, including pre-vested

• Work from anywhere: Remote-first Culture

• Flexible paid time off

• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific

• 4% matching in 401k / RRSP - US and Canada specific

• MacBook Pro delivered to your door

• One-time stipend to set up a home office — desk, chair, screen, etc.

• Monthly meal stipend

• Monthly social meet-up stipend

• Annual health and wellness stipend

• Annual Learning stipend

• Unlimited access to an expert financial advisory

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.