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Technical Account Manager - UK

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Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

The Technical Account Manager will provide account management and high-level technical support to project teams and customers. They will define and oversee the inception and implementation of solutions as well as support post go-live to help support the Customer and grow the Saviynt platform.

Responsibilities:

Provide technical support for customers to support pre-sales and post-sales processes.
Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs (RFP
Professional Services estimates, Project Plans, ROM's, SOW’s).
Owns all technical aspects of the solution and delivery of that solution (Execution of the SOW) communicating with customers and internal teams to explain products and implementation schedules.
Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions.
Produce Service implementation estimates and plans to support implementation of Saviynt solutions.
Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch.
Acts as Primary Point of escalation for project related issues - works with CPS, Engineering and Product Mgmt.
Ensures successful delivery of projects, attending weekly Progress meetings with Customer/Partner, Document technical requirements, schedules and customer interactions.
Hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team.
Monitor support requests to identify any recurring issues and may recommend changes to products.
Analyse customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs.
Managing the ongoing support of customers to ensure that they continue to make effective use of Saviynt products.
Arrange and support training for customers’ users.
Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
Identify the services and support customers to make effective and productive use of Saviynt products.
Communicating the Saviynt vision and product roadmap
Managing up-sell and cross-sell opportunities
Driving expansion opportunities
Assists with Services Resourcing and Forecasting at a Regional level
Manage and approve Time sheets and support invoicing activities
Coordinates with CSM

Qualifications:

A minimum of 5+ years of of relevant experience in Identity Governance and Administration and/or Identity Access Management domain
A minimum of 5+ in experience leading scoping, planning and delivery of projects and strong track record of delivering successful solution outcomes for clients
Experience interfacing and communicating with clients and partners
Experience in managing multiple projects
Experience with project planning, resource management, scope, schedule and status, documentation.
Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Databases (Oracle, Sybase, MSSQL, MySQL) Directories (LDAP, AD) enterprise HR systems (SAP, PeopleSoft) programming languages such as Java, .NET or C++ identity management provisioning systems (Sun, Oracle, IBM, Novell) Security software or internal IT audit experience

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Saviynt Glassdoor Company Review

3.3

Saviynt DE&I Review

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CEO of Saviynt

Sachin Nayyar

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Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Technical Account Manager - UK, Saviynt

Join Saviynt as a Technical Account Manager and be part of an innovative team committed to powering and protecting the digital workspace. In this role, you'll play a vital part in ensuring that our clients successfully navigate their identity governance needs while maximizing the benefits of our cutting-edge Enterprise Identity Cloud. Your day-to-day will involve a mix of customer interaction and technical support, helping prospects assess their business and technical requirements during the pre-sales phase and managing the delivery of our solutions all the way through post-go-live. With your vast experience of at least five years in Identity Governance and Administration or related fields, you’ll help develop tailored service propositions that resonate with clients' needs, while ensuring smooth project execution. Your technical acumen will assist in creating vital documents such as Scope of Work and implementation estimates, steering teams through successful project deliveries. Regular touchpoints with customers will allow you to address concerns, provide necessary trainings, and ensure they remain effective users of our products. Saviynt prides itself on offering a collaborative culture where your input is invaluable, your growth is supported, and your work directly impacts the satisfaction of our customers. If you thrive in a fast-paced environment, love variety in your role, and are keen on becoming an integral part of a cutting-edge company, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Technical Account Manager - UK Role at Saviynt

What are the primary responsibilities of a Technical Account Manager at Saviynt?

As a Technical Account Manager at Saviynt, your primary responsibilities will include providing high-level technical support to customers, managing pre-sales and post-sales processes, and ensuring successful project delivery. You'll oversee the creation of technical documents like SOWs, manage customer relationships, troubleshoot technical issues, and collaborate with internal teams to implement and enhance Saviynt solutions.