Scale Customer Success Manager

CHEQ is the go-to-market team’s security suite, trusted by over 12,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.

Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data, and analytics.

CHEQ is a global company with offices in Tel-Aviv, New York, and Tokyo.

CHEQ is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Success team. If you are experienced with online marketing solutions, enjoy communicating, helping others, and providing long-term solutions to your customers, then this is the role for you.

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their marketing goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.

This is a new CSM role within CHEQ focusing on scalability. Scale CSM’s work with customers either in 1:1 engagements for high touch objectives or by running 1 to many (1:N) success programs to impact target customer groups. We use robust customer data to help to identify ways we can deliver increased value through broader and more mature use of monday.com.

Responsibilities

• Identify, design and achieve the customer's goals in a short-term relationship
• Act as a consultant when it comes to analytics, and grow clients’ usage of the platform
• Work closely with our developers and technical teams to ensure customer satisfaction.
• Contribute ideas and practical solutions to ensure customers’ contentment.
• Continuous improvement and actively contribute to the processes and procedures of the team
• Represent the voice of the customer and influence product development roadmap

• High English proficiency both spoken and written, additional language is an advantage
• Strong problem solving/troubleshooting skills and communication with the different departments
• Can-do approach, creative and committed to improve and continuously learn
• Excellent social skills and strong ability to operate multiple applications and platforms
• Time management skills with the ability to effectively manage and prioritize own workload
• 3 year of previous work experience in online marketing / advertising domain
• Advantage: Experience working with a large portfolio of customers, Working with SMB accounts globally