Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Bioinformatics Software Technical Support Scientist image - Rise Careers
Job details

Bioinformatics Software Technical Support Scientist

Scale Biosciences, Inc. (“ScaleBio”) is an early-stage life sciences technology and tools company developing advanced single-cell solutions based upon the Company's highly parallelized way to barcode cells which allows for exponential scalability. Our mission is to democratize scalable, easy-to-adopt, extensible, cost-effective single-cell applications across a broad range of systems and sample types within the Life Sciences community.


At ScaleBio we have a shared mission built upon a demonstrated technology with long term investment commitments. We are seeking team members that have a passion for developing technologies that benefit the broader researcher community in the discovery of human biology. Such individuals should also have a strong interest in single-cell sequencing as a disruptive and enabling technology.


As the Bioinformatics Software Technical Support Scientist, you will be at the center of innovation that builds and maintains an optimal Customer Experience for Scale Biosciences products. This person will be pivotal in helping new customers install our ScaleBio SeqSuite and ensuring they understand and can troubleshoot their analysis pipeline to analyze their data.


What You'll Do:
  • You will work directly with our customers to provide first-line bioinformatics and software support.
  • Serve as a customer-facing expert on Scale Biosciences software and bioinformatics products providing timely and expert resolutions to issues and questions.
  • Manage the issue escalation process.
  • Hold peer-level consultations with scientists and bioinformaticians at top academic, research, and corporate institutions.
  • Partner daily with in-house R&D scientists, computational biologists, and software engineers to provide timely resolution.
  • Be the “Voice of the Customer” as a member of core product development teams.
  • Distill, quantify, and actively represent customer feedback to internal teams.
  • Use your “Customer Perspective” to advocate for the User Experience.
  • Develop and maintain accessible software training material for internal and external training.
  • Constantly learn new tools, algorithms, and analysis strategies being applied to Scale Biosciences data developed both in-house and in the community.
  • Bioinformatics outreach, virtual and in-person participation in trade shows, seminars, and technical symposia.
  • Remote members must be able to travel up to 20%, HQ based members up to 10%.
  • Help wet-lab scientists analyze their data.


Minimum Qualifications:
  • You must be an effective communicator and have a sincere desire to provide great support for our customers.
  • 4 years of Bioinformatics experience.
  • Masters or PhD in Biology, Bioinformatics, Computer Science, or similar discipline or equivalent work experience.
  • Bioinformatics teaching or training experience.
  • Demonstrated experience implementing, troubleshooting and supporting bioinformatics software and pipelines.
  • Diagnose and resolve technical issues related to software applications, APIs, databases, and integrations.
  • Experience providing step-by-step solutions to customers via email, chat, or phone.
  • Experience in UNIX/Linux environments, and scripting or programming experience.
  • Experience deploying NextFlow software on HPC, Amazon AWS, and Google Compute Engine.
  • Experience using/troubleshooting HPC issues (SGE, LFS, SLURM, etc).
  • Familiarity with Next Generation Sequencing technologies (NGS).
  • Growth mindset.


Preferred Skills:
  • Experience with Single Cell sequencing data.
  • Experience performing transcriptome, epigenome and multi-omics single cell analysis including alignment, QC filtering and figure generation.
  • Experience deploying software on AWS, Azure and GCP.
  • Bioinformatics consultation experience including experimental design, statistical approaches, multi-omics integration, batch correction and basic machine learning applications.
  • Experience in customer-facing support roles.
  • Experience using Salesforce and other omni-channel Support Management platforms.
  • Location: San Diego, CA.


Below is the salary range for this full time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, and experience. 


Base Salary Range - $90,000 - $120,000 USD


ScaleBio provides competitive compensation, health and dental benefits, 401K retirement saving plan, state of the art laboratory facilities, and an exciting and innovative culture with the opportunity to enable a novel single cell technology. To learn more please visit our website www.scale.bio. ScaleBio is an equal opportunity employer committed to hiring a diverse and inclusive workforce.


Any and all communications regarding job openings will be communicated by a xxxx@scale.bio email address

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Posted 10 days ago

Join St. Elizabeth Community Hospital as a Medical Assistant I and help provide exceptional care to the community.

Photo of the Rise User

Join HealthAxis as an Enrollment Team Lead to enhance healthcare administration through innovative technology and dedicated leadership.

Fixify seeks a Mid-Level IT Helpdesk Technical Specialist to provide remote support and enhance IT operations for our customers.

Photo of the Rise User
Posted 4 days ago

Become an integral part of Perry Homes as an Internet Home Consultant, specializing in lead management and customer engagement.

Join our Online Learning & EdTech team as a Polish Speaking Customer Service Representative, dedicated to enhancing the customer experience for Polish-speaking users.

Photo of the Rise User

Join the Bronx County District Attorney's Office as a receptionist, playing a pivotal role in welcoming visitors and supporting the community.

Photo of the Rise User
Remofirst Remote No location specified
Posted 11 days ago

Join RemoFirst as a Support Specialist to advance your career while providing unparalleled support in a dynamic, fully remote environment.

Remote Raven Remote No location specified
Posted 10 days ago

A home improvement company is searching for a proactive Administrative Assistant to support their operations and client interactions remotely.

Join Kettering Health Troy as a Scheduler II to play a vital role in patient care coordination within our infusion center.

UAMS is looking for a dedicated Pharmacy Technician IV to enhance patient care through specialized medication management in Little Rock.

cw Hybrid CW Site - AUS - NSW - Parramatta - 150 George St
Posted 14 days ago

Cushman & Wakefield is looking for a dedicated Customer Experience Consultant to optimize customer interactions and drive excellent service outcomes.

Photo of the Rise User
Posted 2 days ago

Air Methods is looking for a detail-oriented Verification Specialist to ensure accurate insurance information for billing processes.

Posted 13 days ago

Join OES as a Student Support Advisor to impact student success while working in a hybrid model.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 22, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Contracts Assistant at Macmillan Learning