Scheduler

We are seeking a Scheduler to join our team!

Position Summary: Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with all referral sources.

Qualifications:

• High school graduate and or advanced education desirable.
• Current staffing experience, preferably staffing for a temporary Agency or in home health.
• Knowledge of medical terminology or a general medical background desirable.
• Ability to work in a face-paced environment with high volume scheduling
• Demonstrates strong verbal, written and interpersonal communication skills.
• Computer literate or willing to be trained on a personal computer.
• Speaks, reads, writes, and comprehends English.
• Demonstrates time management, organizational skills, and ability to function with

Responsibilities:

1. Maintains schedule for services requested and provided to agency clients.

• Assures that cases are filled within established time frames.
• Completes documentation (paper or automated system).
• Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as appropriate.
• Responds to emergency calls and arranges schedule accordingly.

2. Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs.

• Assigns Agency staff to clients as directed by the licensed professional staff, care plan and service request.
• Assures employees receive complete and accurate directions and information about client needs as directed by licensed professional staff, care plan and service request.
• Reports any scheduling changes and/or client concerns to supervisor. Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
• Participates in the evaluation and performance review of field staff.
• Verifies time records with schedules.
• Follows up with employee on scheduling problems encountered by the on-call staff.
• Maintains open communication with the Documentation Review Nurse to facilitate tasks flowing over to scheduling so cases can be scheduled after admission.

3. Participates in determining hiring needs.

• Minimizes substitution of employees and maximizes permanent coverage.
• Maintains adequate numbers of available on-call staff.
• Notifies Intake Manager of staffing needs.
• Meets with nursing and marketing staff to anticipate needed coverage (new clients’ increased needs).

4. Maintains confidentiality in all aspects of the job.

• Respects the confidentiality of information in client and employee records.
• Shares information in accordance with Agency policy.
• Protects documents in a manner that prevents unauthorized access.

5. Performs job in compliance with Agency policies and procedures as well as community and professional standards.

• Assures compliance with applicable state, federal, and ACHC standards..
• Attends meetings and educational programs as required.
• Accepts responsibility for personal and professional development.
• Participates in the Agency’s ongoing quality improvement activities.

6. Performs other related duties and responsibilities as deemed necessary.

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