Builder Account Manager

The Builder Account Manager at Schluter Systems is primarily responsible for marketing custom builders, educating them on the benefits of Schluter products, and building relationships with tile contractors. Additionally, the BAM collaborates with architects and designers, organizes workshops, and maintains customer data for future marketing efforts.

To qualify for the Builder Account Manager role at Schluter Systems, candidates should have outdoor sales experience in tile installation materials or a related technical field. They must possess good oral and written communication skills, strong time management abilities, and be comfortable with fast-paced, multi-priority environments.

The Builder Account Manager position requires about 80% travel, which allows for direct interaction with builders and contractors across the region. This travel is essential for building relationships and attending educational meetings.

Builders Account Managers at Schluter Systems enjoy a comprehensive benefits package that includes generous paid time off, medical, dental, and vision insurance, guaranteed biannual bonuses, 401k with company match, company-paid life insurance, annual raises, and opportunities for career advancement.

The company culture at Schluter Systems is very supportive and collaborative, embodying a family-owned atmosphere where employees, customers, and suppliers are treated like long-term partners. Schluter fosters a workplace where success is built on win-win relationships, creating an environment conducive to personal and professional growth.

In my experience, building strong relationships starts with active listening and understanding the unique needs of each builder and contractor. I prioritize face-to-face interactions, whether through meetings or workshops, to foster trust and demonstrate our commitment to supporting their projects with tailored solutions.

I utilize a combination of market research, networking within industry events, and leveraging existing relationships to identify potential clients. Keeping an updated database helps track leads and past interactions, allowing for personalized outreach that resonates with their unique requirements.

I recall a particular instance in my previous role when I managed multiple builder accounts simultaneously. I used prioritization techniques such as creating a project timeline, setting clear milestones, and committing to daily check-ins with myself to ensure I stayed on track while delivering high-quality service to each builder.

Schluter products are well-respected in the tile industry for their innovative solutions that enhance durability and aesthetics. I would create tailored presentations and hands-on demonstrations to showcase the unique benefits and applications of our products, ensuring clients leave with a strong understanding of how they can elevate their building projects.

I believe in open communication as key to resolving disagreements. I would approach the situation with empathy and a willingness to listen to their concerns, seeking to understand their perspective. Together, we could then collaboratively find a solution that addresses their needs while aligning with our goals.

To stay organized, I use digital tools like project management apps and shared calendars to keep track of my appointments and tasks. Regularly reviewing my schedules and setting reminders ensures that I’m prepared and can effectively manage my time even while on the road.

I have organized and conducted several educational workshops. These sessions focus on product knowledge and installation techniques. I ensure that content is engaging and interactive, facilitating hands-on learning while encouraging questions to maximize understanding among participants.

Team collaboration is crucial for a Builder Account Manager role. Working closely with local teams ensures we deliver cohesive messaging and support to our clients while sharing valuable insights and market intelligence. This collaborative spirit enhances our ability to serve our builders and their unique needs effectively.

I am drawn to Schluter Systems because of its commitment to treating employees and clients as long-term partners, its innovative product line, and its family-oriented culture. Being part of a team that values excellence and fosters growth resonates with my career aspirations and personal values.

The custom builder market is a dynamic segment that requires tailored communication and education about specific needs and preferences. I plan to engage by leveraging market trends, showcasing case studies of successful projects, and actively participating in relevant industry networks to create interest in Schluter’s unique product offerings.